Director, Business Solutions

Company Details

Company URL: https://berkleytechnologyservices.com/

W.R. Berkley Corporation is comprised of 60+ businesses alongside Berkley Technology Services (BTS) and other shared services groups.

Here at Berkley Technology Services, the core of our success is our people. Our teams bring their own unique perspective and experiences which enables us to translate the needs of our business to deliver adaptable, secure solutions while providing an unmatched user-focused experience.

Our tagline “Thoughtful Minds | Empowering Possibilities” was crafted with our own teams in mind. At BTS, our teams thrive in Berkley’s decentralized model - leveraging the power of being part of a long standing, heritage brand with extensive expertise while innovation and being entrepreneurial is encouraged.

Internally, we operate as a relatively flat organization valuing communication and feedback. We pride ourselves in an open-door policy where no one is treated differently based on title, fostering a culture of trust, transparency, and engagement.

Mission (what we stand for):  We Believe in the value of every voice, Translate needs into capabilities, & Secure the future of Berkley. 

Vision (where we’re going): Be the foundation of Berkley through adaptable solutions, resilient environments, and an unmatched experience.

Come join us as we push forward into the future of industry leading technological solutions.

Responsibilities

At Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much like the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here. 

The Director, Business Solutions serves as the strategic business technology partner for Divisional IT, responsible for translating business strategy, operating model needs, and process opportunities into technology solutions. This leader acts as the partner to operating unit stakeholders and divisional delivery teams to identify solutions and ensure technology investments deliver measurable business value.

The role owns business solution definition, process design, capability adoption, AI-first business analysis, and end-to-end solution shaping across the supported operating units. Working closely with the Division CIO and Solutions Delivery leadership, the Director ensures business priorities are clearly defined, evaluated, and translated into executable technology roadmaps.

Business Partnership & Executive/Stakeholder Engagement

• Serve as the primary technology partner to operating unit executives and business leaders.
• Develop a deep understanding of business strategies, operational goals, competitive differentiators, and market needs.
• Identify opportunities to improve business performance through process redesign, automation, analytics, data, AI, and technology enablement.
• Help business leaders prioritize technology investments based on value, risk, and strategic alignment.
• Represent divisional business priorities across enterprise technology initiatives and governance forums.

Business Analysis & Solution Design

• Lead AI-first business analysis and process design activities.
• Translate business objectives into clearly defined capabilities, requirements, and solution options.
• Facilitate workshops with business stakeholders, subject matter experts, architects, and delivery teams.
• Evaluate solutions against business workflows, customer experience, compliance requirements, and operational needs.
• Work with the business to define future-state business processes and operating models enabled by technology.

End-to-End Solution Ownership

• Own solution intent from problem definition through adoption and realization of business value.
• Partner with architects and engineering teams to evaluate enterprise, divisional, and commercial solution options.
• Ensure proposed solutions balance business differentiation, scalability, cost, security, and maintainability.
• Guide modernization, legacy retirement, and process rationalization efforts.

Divisional IT Portfolio & Demand Management

• Partner with Solutions Delivery leadership to establish intake, prioritization, and demand management practices.
• Define business cases and value hypotheses for proposed initiatives.
• Evaluate competing demands and recommend investment priorities.
• Ensure business requirements are sufficiently defined before entering delivery pipelines.

AI & Innovation Leadership

• Identify opportunities to leverage Artificial Intelligence, automation, workflow modernization, and advanced analytics.
• Partner with enterprise AI and data teams to accelerate adoption of reusable capabilities.
• Guide operating units in identifying high-value AI use cases with measurable business outcomes.
• Promote innovation while balancing governance, compliance, and operational risk.
• Demonstrated comfort using AI-assisted tools in a professional context;approaches AI as a standard part of modern workflow rather than a specializedor optional capability

Leadership & Team Development

• Lead and mentor a team of business-facing technology professionals.
• Establish consistent practices for business analysis, solution design, and stakeholder management.
• Foster a culture of ownership, accountability, continuous learning, and customer focus.
• Build a high-performing team capable of supporting multiple operating units.

Qualifications

• 10+ years of experience in business technology, product management, business architecture, process improvement, or technology consulting.
• 5+ years leading business-facing technology teams.
• Deep understanding of commercial insurance operations, including underwriting, claims, policy administration, billing, distribution, or operations. 
• Experience working across business and technology organizations in complex matrix environments.
• Strong background in process design, change management, and business transformation.
• Experience with Guidewire, workflow automation, data platforms, AI solutions, or modern insurance ecosystems preferred.

Education Requirement

• Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.
• Advanced degree (Masters or equivalent) preferred or equivalent experience.

Preferred Skills/Experience

• Experience supporting large-scale transformation initiatives (digital, core system modernization, data, automation).
• Familiarity with Agile, Product, or hybrid delivery models.
• Experience with vendor management and third-party solution evaluation.
• Knowledge of enterprise architecture concepts, data platforms, and cybersecurity considerations in insurance.
• MBA or relevant certifications (e.g., PMP, SAFe, ITIL, Product Management).

Travel Requirements

• Moderate level of domestic U.S. travel required (up to 20% of time)

Behavioral Core Competencies

• Enterprise and strategic mindset
• Relationship and influence management
• Financial and investment mindset
• Decision- making under ambiguity
• Change and transformation leadership
• Clear, concise and compelling communication

Success Measures

• Operating unit satisfaction and partnership effectiveness.
• Business value realized from delivered solutions.
• Adoption rates of new capabilities.
• Reduction of operational inefficiencies through process improvements.
• Quality and clarity of business requirements and solution definitions.
• Portfolio alignment to business strategy.
• AI and automation opportunities successfully implemented.
• Legacy platform reduction and modernization progress.
• Team engagement and capability maturity.

The Company is an equal employment opportunity employer.

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