Product Manager

Company Details

Company URL: https://www.berkleytechnologyservices.com/                                        

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.  

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.  

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.  

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.  

Responsibilities

At Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much like the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here. 

We are seeking a dynamic and experienced Product Manager to join our Sales & Marketing IT team and lead the development and optimization of our CRM and MarTech tools. In this role, you will be responsible for driving the product strategy, roadmap, and execution to deliver innovative solutions that meet the needs of our operating units and drive business growth.

• Execute on the product strategy for CRM, aligning with business goals and customer needs. 

• Collaborate with stakeholders to gather and prioritize product and customer requirements. 

• Collaborate with engineering, design, and other cross-functional teams to define product requirements, prioritize features, and ensure timely delivery of high-quality solutions. 

• Lead and manage Salesforce projects from inception to completion, ensuring adherence to quality standards. 

• Develop and maintain detailed product specifications and documentation. 

• Ensure seamless integration of CRM solutions with other business systems and applications. 

• Analyze product performance metrics and user data to make informed decisions and drive product improvements. 

• Provide and necessary support to end-users, ensuring they are equipped to utilize their CRM effectively. 

• Stay updated on industry trends, competitor products, and emerging technologies to inform product development. 

• Engage with customers, partners, and stakeholders to gather feedback, understand pain points, and identify opportunities for product improvement. 

• Travel approximately 5-10%

Qualifications

• 5+ years of increasing responsibility for technical direction of a SaaS/PaaS platform, preferably in the CRM or sales automation industry. 

• Strong technical background with the ability to understand and communicate complex technical concepts. 

• A high technical acumen including the ability to understand and use technologies such as Power Platform, Azure, C#, SQL, Python, Apex, etc. 

• Excellent project management and organizational skills. 

• Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions. 

• Ability to thrive and produce results with little or no supervision in a fast-paced environment. 

• Exceptional communication and interpersonal skills with the ability to interact seamlessly at all levels with both technical and business stakeholders. 

• Strong customer service focus and sense of urgency. 

• Ability to quickly adapt and learn new technologies and systems. 

• Ability to function as a valuable team member inside a virtual collaboration environment. 

• Must have demonstrated the capability of meeting the key accountabilities or have the ability to learn/perform them. 
• Demonstrated comfort using AI-assisted tools in a professional context;approaches AI as a standard part of modern workflow rather than a specializedor optional capability
• Bachelor’s degree with emphasis in related field or equivalent experience. 

Preferred Qualifications: 

• Experience with Microsoft Dynamics 365 Sales, Customer Insights and Power Platform. 

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder) are highly desirable. 

• Experience with enterprise CRM system interfaces. 

• Experience working with Microsoft Co-Pilot. 

• Agile/Scrum team exposure and experience. 

• Knowledge of the P&C Insurance Industry. 

• Experience working with .Net applications. 

• Experience with Atlassian tools. 

Behavioral Core Competencies 

• Critical Thinking 

• Customer Service Oriented 

• Technically Astute 

• Business Knowledge  

• Influential 

• Conceptual Thinking 

• Personal Ownership 

The Company is an equal employment opportunity employer. 

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