GLORY
Customer Support Specialist
1400 Valwood Pkwy Ste 100, Carrollton, TX 75006
On-site · Permanent - Full Time · $19.35/hr (as posted)
First seen by offpeak October 6, 2026
See your drive time Apply on GLORY's site
Key Responsibilities
• Provide technical support via phone and email to end users and field technicians regarding cash recycling machine functionality. • Diagnose and troubleshoot hardware and software issues remotely. • Assist users with operational guidance and best practices for machine use. • Support field technicians with technical information and troubleshooting steps. • Document and track issues using help desk software and problem management systems. • Follow established protocols and scripts to resolve common issues. • Escalate complex problems to appropriate internal teams when necessary. • Maintain a courteous and professional demeanor in all interactions. • Work under direct supervision and follow standard operating procedures.Skills, Knowledge and Expertise
Education Level: · High school diploma or GEDREQUIRED SKILLS AND COMPETENCIES
· 1–3 years of experience in a customer support or technical help desk role. · Strong understanding of technical support principles and troubleshooting methods. · Excellent verbal and written communication skills. · Strong customer service orientation and interpersonal skills. · Ability to explain technical concepts clearly to both users and technicians. · Analytical and problem-solving skills with a methodical approach. · Mechanically inclined with a basic understanding of hardware functionality. · Familiarity with help desk ticketing systems and documentation practices.
Benefits
• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.Plus, Glory matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive – 24/7 Virtual Doctor plus a Nurse Line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D – Company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
• Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements
• Paid Holidays – 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement
#INDSJ#