Group O
IT Intern
4905 77th Ave, Milan, IL 61264
On-site · Internship · $19–$21/hr (as posted)
First seen by offpeak October 6, 2026
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As an IT Intern, you will be an integral part of our IT team, assisting in various areas including helpdesk support, information security, and networking. This internship offers firsthand learning experience in a dynamic and challenging environment, providing opportunities to develop technical skills and gain practical experience in IT operations.
The ideal individual will be a College Senior or Graduate Student working towards a degree within the Information Technology discipline and exploring opportunities for full-time employment upon graduation.
Key Responsibilities
Essential Functions:Desktop Support:
- Provide first-line technical support to end-users, responding to inquiries and troubleshooting issues related to hardware, software, and network connectivity.
- Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
- Document and track support tickets using the IT ticketing system, ensuring timely resolution and excellent customer service.
- Assist in the implementation and maintenance of information security policies, procedures, and controls.
- Monitor security alerts and logs to identify potential security incidents or vulnerabilities.
- Participate in security awareness training initiatives for employees, promoting best practices for data protection and cybersecurity.
- Assist in the setup, configuration, and maintenance of network infrastructure components such as routers, switches, firewalls, and wireless access points.
- Troubleshoot network connectivity issues, perform basic network diagnostics, and assist in the resolution of network-related problems.
- Participate in network monitoring and performance optimization activities to ensure the reliability and efficiency of the network.
- Collaborate with IT team members on various projects and initiatives, contributing to the successful delivery of IT services and solutions.
- Participate in meetings, training sessions, and professional development opportunities to enhance technical skills and knowledge.
- Adhere to IT policies, procedures, and standards, maintaining confidentiality and professionalism in all interactions.
- Perform other duties and responsibilities as assigned by the IT Service Manager.
Job Qualifications
Education/Certifications:- Currently enrolled in a degree program in Computer Science, Information Technology, or related field.
- Basic understanding of computer hardware, operating systems, and software applications.
- Strong interest in information security principles, practices, and technologies.
- Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VLANs, and routing.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with end-users and team members.
- Ability to work independently and collaboratively in a team-oriented environment.
- Eagerness to learn, adaptability, and an initiative-taking attitude towards problem-solving.
- This internship position is part-time and is expected to last three months. The schedule can be flexible based on the intern's availability and academic requirements.