Global Quality Assurance Manager

Key Responsibilities

• Formulates and maintains quality control objectives. 
• Coordinates quality objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs. 
• Directs employees engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Plans, promotes, and organizes training activities related to product quality and reliability. 
• Investigates and resolves customer complaints.
• Outlines product deficiencies and suggests corrections. Tracks corrective actions until discrepancies are resolved.
• Reviews all product analysis from the various departments to determine the existence of any quality problems. 
• Follows incoming inspection requirements as needed.
• Coordinates quality system non-conformance issues with the appropriate manufacturing department personnel and/or suppliers to achieve acceptable resolution. 
• Evaluates and supervises assigned customer complaints. Works with the appropriate department personnel to resolve the complaint.
• Conducts FMEA and PFMEA in support of new designs and/or continuous improvement projects.

• Supervises non-supervisory employee(s).
• Interviewing and training employees; planning, assigning, and directing work; appraising performance, rewarding, and disciplining employees; addressing complaints and resolving problems.
• Working with Human Resources on employee issues.

Skills Knowledge and Expertise

• Knows arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Identifies the underlying principles, reasons, facts, or information by breaking down information or data into separate parts.
• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization. 
• Maintains confidentiality and uses discretion with business information.
• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Writes routine reports and correspondence.
• Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
• Deals with problems involving several known variables in situations of routine nature.
• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
• Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree.
• Completes some moderately repetitive tasks.
• Uses complex and noncomplex machines and equipment.

• Bachelor’s degree in engineering, engineering technology, or a related technical field (required).
• Five or more years of experience in quality assurance, quality control, performance testing, or a related field (preferred).
• Three years of supervisory experience (required).
• 5 years of experience with Continuous Improvement, Lean, and Operational Excellence (preferred).

•  Intermediate: Microsoft suite, Intelex

Reports To