Sales Operations Specialist

Key Responsibilities

• Conduct market analysis and support customer profile & segmentation initiatives
• Assist in developing and maintaining value proposition, positioning, and messaging frameworks
• Support GTM Strategy / STRAP planning and growth initiatives including Cotton U and Proactive Roof programs

• Maintain and evolve sales tactics, norms, and organizational design documentation
• Coordinate training and onboarding programs for new and existing sales personnel
• Support recruiting by defining and communicating role requirements and competency profiles

• Own day-to-day pipeline management processes from inquiry through collected
• Support deal process execution across prospecting, qualifying, negotiating, closing, and collecting stages
• Maintain pipeline forecasting cadence and reporting, delivering analytics and actionable insights to sales leadership
• Identify and reduce friction points in the sales process through directed data insights

Skills, Knowledge and Expertise

• 2–4 years of experience in sales operations, revenue operations, or a similar inside sales support role
• Strong analytical skills with experience in CRM management and pipeline reporting
• Familiarity with sales methodologies and Go-To-Market frameworks
• Excellent written and verbal communication skills
• Ability to work cross-functionally and support multiple stakeholders simultaneously
• Proficiency in sales tools, reporting platforms, and productivity software

Why Cotton