Enrollment Specialist- West Roxbury, MA

Key Responsibilities

• Create exemplary Y experiences for our families by engaging them in meaningful conversations, responding in a timely manner to their inquiries, and by resolving any experience issues that they may have. 
• Assist in balancing and submitting all monthly, quarterly, and annual reports to the proper state and federal agencies. 
• Act as liaison between Business Manager of Child Development and families to ensure that registration payments are made, receipted to the family, and distributed to the proper outlets. 
• Responsible for all program registration including the processing of all EEC initial applications and annual renewal applications.  
• Assist qualified families through the financial support program process. Work with families through to compile required documentation for financial support programs.  
• Process all terminations on a timely basis. 
• Manage wait list and attendance for children with EEC slots in the central CCFA data base (Child Care Financial Assistance). 
• Maintain a complete and systematic set of records of the financial transactions in the program. 
• Work with the Child Development Business Office to conduct regular internal audits. 
• Maintain organized and updated files for all EEC and Voucher Children. 
• Become an expert on YMCA programs to support efforts to acquire new families by actively listening to members' needs and matching them to the appropriate programs. 
• Other duties as assigned by program leadership. 

Skills, Knowledge and Expertise

• Bachelor’s degree in Accounting, Human Services, Business, Social Services, or relevant field of study preferred.
•  Must have a demonstrated record of accomplishment in the areas of youth development, family engagement, and comprehensive services.
• 2-5 years’ experience in a Business Office Environment. 
• Knowledge of standards, state, and local childcare licensing requirements. 
• Proven ability to function as a team member. 
• Knowledge of accounting methods and practices and ability to oversee budget and fiscal bookkeeping. 
• Ability to work in a multi-cultural, interdisciplinary environment and with diverse community-based agencies. 
• Ability to work with staff, parents, and others from diverse backgrounds. 
• Excellent verbal and written communication skills. 
• Ability to gather and analyze data and write concise, accurate reports. 
• Problem Solving Skills 

• The noise level in the work environment is usually moderate. 
• Evening work is expected and may be required. 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands, handle, or feel objects, tools, or controls, talk and listen.  The employee frequently is required to sit and reach with hands and arms. 
• The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. 
• Must be able to commute between multiple program locations and around the community to attend meetings and events. 

• Child Abuse Prevention (within 30 days of employment) 
• Respect in the Workplace and Sexual Harassment (within 30 days of employment) 
• Team Leader Certification 
• EEC Financial Assistance Policy Guide 
• Child Care Financial Assistance System (CCFA) 
• YMCA Internal Softwares 
• Others to be determined 

Benefits

• Developing your leadership skills in a caring, challenging & diverse working environment. 
• Exploring a wide range of opportunities as you learn new skills and functions. 
• Shaping the future of young children while making a difference each day for our communities and each other. 
• Engaging in YMCA career training programs and working alongside those who have the same passion. 
• A healthy work/life balance 
• Comprehensive benefits including: 
• FREE YMCA Membership for you. 
• Discount on Specialty Programs like Personal Training and Swimming Lessons. 
• Discounted or FREE family membership. 
• Robust Retirement Plan up to 10%. (see eligibility requirement) 
• Health, Dental, and Vision Benefit Package. 
• Vacation and Sick Time (PT receive sick time) 

About YMCA of Greater Boston