Logistics Support

Essential Duties and Responsibilities

• Safely and accurately transport customer orders throughout the assigned territory, following established routes and delivery instructions. 
• Conduct vehicle inspections before loading products and departing for deliveries. 
• Ensure the safe and secure loading, transportation, and unloading of products in accordance with company procedures. 
• Review deliveries with customers to confirm order accuracy and address any immediate concerns. 
• Accurately process and manage monetary transactions and payment collection in accordance with company procedures. 
• Follow applicable traffic laws, road safety requirements, state regulations, and internal policies while performing delivery responsibilities. 
• Document relevant delivery information and customer interactions to support accurate records and strong customer relationships. 

• Represent WYLD professionally while visiting customer accounts, attending industry events, and participating in partnerships and promotional activities. 
• Build positive customer relationships through merchandising, account engagement, and consistent service. 
• Educate customers, consumers, and budtenders on WYLD products, pricing, product features, and differentiators. 
• Lead budtender education sessions at dispensaries to strengthen product knowledge and brand awareness. 
• Maintain knowledge of WYLD's company background, product portfolio, and current offerings. 

• Support Sales Account Managers and other Sales team members by communicating customer needs, account updates, and relevant field observations. 
• Gather and share marketplace feedback, competitive insights, and industry trends through appropriate communication channels. 
• Maintain ongoing communication with the Sales Support Supervisor regarding customer feedback, account-related matters, and field activities. 
• Record daily activities, customer feedback, and relevant account information in the company CRM. 

• Assist with fulfillment and inventory activities as needed, including picking and packing orders, labeling finished goods, staging outgoing orders, and moving bulk products. 
• Support distribution operations to help maintain accurate inventory and timely order fulfillment. 
• Follow established procedures for handling, documenting, and moving products. 

• Complete required administrative tasks, including daily CRM reporting, weekly mileage and expense reports, vehicle logs, promotional merchandise checkout records, and other internal documentation. 
• Understand and follow applicable state regulations, company policies, and internal procedures to ensure compliant field execution. 
• Communicate relevant operational, customer, and compliance concerns to the appropriate team members. 
• Work at and travel between multiple company facilities as required by scheduled shifts, job responsibilities, and business needs. 
• Perform additional duties and responsibilities as assigned based on business needs. 

Qualifications

• At least 1 year of delivery driver experience preferred. 
• Experience in a Lead, Keyholder, Supervisor or similar related role preferred. 
• Must have proven experience working with a high sense of urgency and attention to detail; in a team environment or independently. 

• Strong communication skills with the ability to effectively lead peers and communicate across teams.  
• Ability to work with a strong sense of urgency while maintaining accuracy in a fast-paced manufacturing environment. 
• Ability to read, write, and communicate effectively in English. 
• Basic math skills, including addition, subtraction, multiplication, and division. 
• Ability to handle confidential and sensitive information with professionalism and discretion. 
• Proficiency with basic computer applications, including Microsoft Office, Google Workspace, and work management systems such as Slack, Jira, or similar platforms; data analysis, Google Apps, and Salesforce CRM are a plus 
• Ability to travel between Company buildings or work sites, as needed. 
• Reliable personal vehicle to utilize for marketing events. Mileage reimbursement is covered at federal rates. 

• Must be at least 21 years of age, as required by applicable state regulations. 
• Must successfully complete a pre-employment background check, where permitted by law. 
• Must obtain and maintain all licenses, permits, certifications, or registrations required by applicable federal, state, provincial, or local laws and regulations. 
• ServSafe Certification or Food Handler's Card is preferred, where applicable. 
• Willing to submit to a background check, including a motor vehicle report  
• Valid driver’s license required. 
• Travel Requirements: Driving in state territory utilizing company or personal vehicle as needed. Overnight stays when needed to support longer routes; lodging and meals covered by company. 

• Active state-issued driver's license with clean driving history and record 
• Vision requirement to meet state and Motor Vehicle standards 
• Compliance with all company safety and driving policies is required at all times. 
• Hours are likely to vary based on the needs of the business; must be willing to work a flexible schedule. 
• #Wyldjobs

Benefits

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