IT Technician (Full-Time)

Key Responsibilities

• Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripheral equipment. 
• Install, configure, maintain, and troubleshoot Windows workstations and common business applications. 
• Manage user accounts, permissions, and security groups within Microsoft 365 and Active Directory. 
• Configure and support email, Microsoft Office applications, Teams, and SharePoint. 
• Maintain network equipment, including switches, wireless access points, VPN connectivity, and firewalls. 
• Install and maintain computer hardware, monitors, docking stations, and other office technology. 
• Perform routine system maintenance, software updates, and patch management. 
• Monitor system performance and respond to outages or technical issues. 
• Maintain inventory of IT equipment, software licenses, and technology assets. 
• Assist with cybersecurity initiatives, including endpoint protection, phishing awareness, and security best practices. 
• Create and maintain technical documentation, procedures, and knowledge base articles. 
• Coordinate with third-party vendors for hardware repairs, software support, and technology projects. 
• Support onboarding and offboarding of employees by provisioning and decommissioning user accounts and equipment. 
• Participate in technology projects, system upgrades, and office relocations as needed. 

Skills Knowledge and Expertise

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. 
• 3+ years of hands-on IT support experience. 
• Experience supporting Microsoft Windows operating systems. 
• Experience administering Microsoft 365. 
• Working knowledge of Active Directory, DNS, DHCP, and TCP/IP networking. 
• Strong troubleshooting and problem-solving skills. 
• Excellent written and verbal communication skills. 
• Ability to prioritize multiple tasks in a fast-paced environment. 
• Valid driver's license and reliable transportation (if travel between office locations is required). 

• Experience supporting accounting or professional services firms. 
• Familiarity with virtualization technologies such as VMware or Hyper-V. 
• Experience with backup and disaster recovery solutions. 
• Knowledge of cybersecurity best practices and endpoint management. 
• Experience with VoIP phone systems. 
• Microsoft, CompTIA (A+, Network+, Security+), or other relevant IT certifications. 

• Customer service orientation 
• Critical thinking and analytical skills 
• Attention to detail 
• Time management and organization 
• Ability to work independently and collaboratively 
• Strong documentation and communication skills 

Office Location

Reports To