Senior Manager, Commercial Training

Key Responsibilities

• Develop the global training roadmap and define required skills and behaviors by role and channel.
   Translate commercial, brand, product, operational, and people priorities into scalable programs and tools. 
• Partner with Retail and cross-functional leaders on annual and seasonal business priorities, ensuring training plans proactively support key launches, campaigns, product moments, and peak periods. 
• Lead the learning strategy for new store, market, and channel launches, ensuring teams are prepared to deliver SKIMS brand, product, service, and selling standards. 
• Manage and develop the Manager, Retail Learning Design, ensuring high-quality, adaptable content.

•  Build capabilities in product storytelling, styling, selling, client engagement, service, and operational execution. 
•  Embed the SKIMS selling model and brand standards across all physical consumer touchpoints. 
•  Partner with commercial leaders to identify performance gaps and develop targeted learning solutions that support key sales, service, and client KPIs. 
•  Build the capabilities of store and field leaders to coach selling behaviors, reinforce standards, and sustain learning within their teams. 
• Maintain a consistent in-field presence across markets and channels, observing the customer and employee experience firsthand, identifying capability gaps, and translating insights into actionable learning solutions.
• Provide real-time coaching and feedback to leaders and teams in the field to reinforce standards and improve execution.

• Own global onboarding and ongoing development, selecting the most effective digital, live, and in field formats.
• Personally facilitate high-impact training experiences, including leadership development, commercial training, new market and store openings, key business moments, and other strategic learning initiatives.
• Set the standard for facilitation excellence globally, modeling engaging, branded delivery and coaching others to consistently deliver against that standard.
•  Equip leaders with content, facilitation tools, standards, and certification requirements. 
•  Build and maintain a global approach that develops strong facilitators and drives consistency in learning delivery across regions and channels. 
•  Define success measures for global learning initiatives, using field insights, learner feedback, behavioral change, customer experience, and commercial performance to evaluate impact and continuously evolve programs. 
•  Use performance data and field observations to proactively identify capability gaps and inform future learning priorities. 

• Partner across Commercial, Retail Operations, Retail Multibrand, HR, Product, Brand, Operations, and Legal.
• Maintain global consistency while enabling appropriate regional and channel adaptation.
• Oversee learning records, compliance reporting, and LMS governance.

Qualifications

•  Los Angeles-based with the ability to travel domestically and internationally up to 75%
•  Bachelor’s degree or equivalent experience in Learning & Development, Organizational Development, Retail Training, Commercial Enablement, Business, or a related field. 
•  8+ years of experience in Learning & Development, commercial training, retail training, sales enablement, or a related function within a global, multi-channel retail or consumer brand. 
•  3+ years of experience leading and developing learning professionals, with demonstrated ability to set direction, provide meaningful feedback, and elevate the quality and impact of learning programs. 
•  Demonstrated experience developing and executing global or multi-market learning strategies aligned to commercial priorities, brand standards, customer experience, and business performance. 
•  Deep understanding of retail and commercial environments, including selling, service, client engagement, product storytelling, styling, and operational execution. 
•  Proven ability to translate commercial, brand, product, operational, and people priorities into clear skills, behaviors, learning programs, and field-facing tools. 
•  Experience building scalable learning programs across multiple channels, markets, and employee populations while balancing global consistency with appropriate regional adaptation. 
•  Experience leading onboarding, ongoing development, product education, selling and service programs, leadership capability, and/or new market and store opening training. 
•  Strong commercial acumen with demonstrated ability to identify performance gaps and connect learning strategies to measurable business outcomes and KPIs. 
•  Experience developing or overseeing facilitator-led, digital, field-based, and blended learning programs, with a strong understanding of adult learning and instructional design principles. 
•  Experience establishing learning standards, facilitator or trainer enablement, certification programs, content governance, and scalable learning processes. 
•  Strong understanding of learning technology and LMS platforms, including learning administration, reporting, compliance, and governance. 
•  Exceptional communication, facilitation, and executive presentation skills, with the ability to influence and build credibility with senior leaders and cross-functional partners. 
•  Demonstrated ability to partner effectively across Commercial, Retail, Franchise, Wholesale, HR, Product, Brand, Operations, and Legal in a highly matrixed organization. 
•  Strong program management and organizational skills, with the ability to lead multiple complex, global initiatives simultaneously from strategy through execution. 
•  Comfortable leveraging digital learning platforms, AI tools, and emerging learning technologies to improve the scalability, effectiveness, and efficiency of training. 
•  Comfortable operating in a fast-paced, rapidly evolving global environment with a high degree of ownership, adaptability, and judgment. 

Benefits, Culture and Perks

• Up to 100% Company Paid Healthcare (medical, dental, vision) 
• Kind Body Fertility Benefits   
• 401(k) savings plan with up to 4% match 
• Unlimited PTO  
• Full Access to LinkedIn learning 
• Employee Discounts  

• Free weekly catered lunch at HQ – M/T/W/Th
• Dog-Friendly office on a Thursday and Friday
• Free Swag Giveaways  
• Annual Holiday Party 
• Annual Summer Party  
• Invitations to pop-ups and other company events  
• Complimentary daily office snacks and beverages 

Reports To