Manager, Retail Learning Design

Key Responsibilities

• Design engaging digital and instructor-led learning experiences that support onboarding, product knowledge, selling behaviours, leadership development, customer experience, and operational excellence.  
• Transform existing business content into scalable learning solutions across multiple learning formats.  
• Create facilitator guides, digital learning modules, micro-learning, job aids, assessments, videos, storyboards, and supporting learning resources.  
• Simplify complex business initiatives into clear, engaging, and actionable learning experiences for retail audiences.  
• Develop content standards that ensure consistency across all retail learning materials.  
• Ensure all learning content reflects the SKIMS brand voice, culture, and service philosophy.  

• Build, publish, and maintain learning content within Articulate Rise 360, LMS platforms, and future learning technologies.  
• Manage the organization, governance, and lifecycle of all digital learning assets.  
• Maintain learning templates, branding standards, and content architecture across platforms.  
• Leverage AI tools and emerging learning technologies to improve development efficiency and learner engagement.  
• Ensure all digital learning remains current, scalable, accessible, and globally adaptable.  

• Establish operational processes and governance for retail learning content across all retail channels.  
• Own content version control, publishing schedules, review cycles, and content maintenance.  
• Create operational guardrails that ensure learning content remains accurate, consistent, and aligned globally.  
• Develop and manage learning calendars that support product launches, business priorities, and operational initiatives.  
• Support localization efforts and future international market expansion.  

• Develop scalable tools and frameworks that measure learning effectiveness.  
• Build knowledge checks, assessments, reporting tools, and learner measurement strategies that support objective evaluation.  
• Create feedback mechanisms that enable Retail Leadership to assess training effectiveness and identify opportunities for continuous improvement.  
• Monitor learning metrics and recommend enhancements that improve learner engagement, knowledge retention, and business performance.  
• Ensure learning outcomes remain aligned with enterprise priorities and retail KPIs.  

• Partner with cross-functional teams to translate business initiatives into impactful learning experiences.  
• Collaborate throughout the content development and approval process to ensure accuracy and alignment.  
• Balance multiple stakeholder priorities while maintaining focus on enterprise objectives and learning standards.  
• Support the Head of Retail Training in executing strategic learning initiatives across the retail organization.  

• Manage multiple learning development projects simultaneously from concept through launch.  
• Own project timelines, approvals, production schedules, and deliverables.  
• Ensure learning materials are delivered on time, meet quality standards, and are ready for launch.  
• Drive operational discipline and consistency throughout the learning development process.  
• Continuously identify opportunities to improve workflows, efficiencies, and learning production processes.  

• Support virtual and in-person learning sessions as business needs require.  
• Assist with train-the-trainer initiatives and field learning events.  
• Travel to stores and training events to support learning implementation when needed.  

• Bachelor's degree or equivalent experience in Instructional Design, Learning & Development, Education, Retail Training, or a related field.  
• 4+ years of experience in instructional design, retail learning, learning development, or training content creation.  
• Experience with Articulate Rise 360 or comparable eLearning authoring platforms.  
• Strong understanding of retail operations and customer experience.  
• Demonstrated experience building scalable learning systems, content governance, or learning operations.  
• Exceptional writing, editing, instructional design, and storytelling skills.  
• Experience creating digital learning, facilitator guides, assessments, and blended learning solutions.  
• Strong project management skills with the ability to manage multiple concurrent initiatives.  
• Highly organized with exceptional attention to detail and operational discipline.  
• Proficiency with Canva, Adobe Creative Suite, Microsoft PowerPoint, Microsoft Office, and AI productivity tools.  
• Comfortable working in a fast-paced, rapidly evolving retail environment. 
• Los Angeles-based with the ability to travel up to 25%. 

Skills, Knowledge and Expertise

• Experience supporting multi-store retail organizations.  
• Fashion, beauty, apparel, luxury, or specialty retail experience.  
• Exposure to international retail environments or an interest in global learning localization.  
• Experience managing LMS content governance and digital learning ecosystems.  
• Knowledge of learner experience (LX), UX principles, or adult learning methodologies.  
• Passion for creating engaging, modern learning experiences that scale with business growth.  

• Deliver engaging, high-quality learning content on time and aligned with enterprise priorities.  
• Maintain organized, accurate, and scalable learning libraries through strong governance and operational discipline.  
• Create consistent learning experiences across stores, regions, and channels.  
• Build measurable learning frameworks that support objective evaluation and continuous improvement.  
• Develop learning content that increases knowledge retention, confidence, and business performance.  
• Drive operational excellence through structured content management, platform ownership, and disciplined learning processes.  
• Enable the Retail Learning function to scale globally while maintaining a premium, brand-consistent employee learning experience.  

Benefits, Culture and Perks

• Up to 100% Company Paid Healthcare (medical, dental, vision) 
• Kind Body Fertility Benefits   
• 401(k) savings plan with up to 4% match 
• Unlimited PTO  
• Full Access to LinkedIn learning 
• Employee Discounts  

• Free weekly catered lunch at HQ – M/T/W/Th
• Dog-Friendly office on a Thursday and Friday
• Free Swag Giveaways  
• Annual Holiday Party 
• Annual Summer Party  
• Invitations to pop-ups and other company events  
• Complimentary daily office snacks and beverages 

Reports To