Ruffwear
Operations Specialist
2843 NW Lolo Dr, Bend, OR 97703-6945
On-site · Full-time · $22–$25/hr (as posted)
First seen by offpeak October 6, 2026
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Department: Supply Chain Location: Bend, OR (on-site) Reports to: Operations Manager People Leader: No
Position Summary This position supports Ruffwear’s return processes and day-to-day execution of operational activities within the Ruffwear Warehouse. This role oversees product listings and order fulfillment for pre-owned items on Ruffwear’s resale platform, RuffWorn, and provides back-up support for processing Return Authorization (RA) requests. This role ensures returned products are cleaned, in perfect condition, accurately re-packaged, and ready to be displayed for resale. Like all roles at Ruffwear, this person has a first-hand understanding of the interactive bond between canines and humans and a passion for the outdoors.
What This Role Looks Like
- Create and update product listings for pre-owned items on RuffWorn resale platform, conducting regular audits for accurate inventory and product information.
- Escalate RuffWorn site issues or troubleshooting to the IT and Operations teams, as needed.
- Pick, pack, and ship orders from RuffWorn resale platform, coordinating with the Customer Experience and Operations teams on order processing and fulfillment.
- Maintain accurate reporting, as well as electronic and paper records for all orders, shipments, and returns.
- Support the Returns department to document all inbound and outbound shipments.
- Maintain a clean, organized, and safe work environment.
- Collaborate with team members, including seasonal and/or temporary employees, on shared daily assignments and project action items..
- Provide back-up support for the Operations Manager and other team members, as needed.
- Complete additional assignments as directed by the Operations team to support smooth warehouse operations.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee to do this job
Work Environment While performing the duties of this job, the employee regularly works at a dedicated workstation in a warehouse setting.
Physical Demands
- Lifting heavy objects, such as boxes of product (up to 40 lbs).
- Standing for extended periods, bending, and/or kneeling.
- Fine motor skills to work with objects, tools, or controls, as well as use of office equipment (e.g. computers, printers, and/or scanners).
What a Great Candidate Brings to the Role
- At least 1 year of experience in a warehouse or retail setting.
- Some familiarity with returns and inventory management.
- Excellent attention-to-detail and organizational skills.
- Ability to follow instructions and standard operating procedures.
- Self-motivated, with the ability to work independently with minimal supervision.
- Experience using hand trucks and/or pallet jacks.
- Proficient computer skills and experience using Google Workspace.
Preferred Education and Experience:
- High School Diploma or GED.
- Basic proficiency in data entry and inventory management.
- Familiarity with e-commerce platforms (e.g. Shopify, Wix, Square Online, Squarespace).
- Experience in the outdoor, pet and/or consumer products industry.
How We Invest In You
- Competitive pay
- Medical, dental and vision coverage for employees and their dependents
- Company-paid employee assistance plan, life insurance, AD&D, and long-term disability
- Flexible Time Off for full-time roles, PTO for part-time roles
- 12 weeks of paid parental, family, and medical leave
- SIMPLE IRA retirement plan with 3% employer match
- Month of Unleashed Discovery (sabbatical leave) every 5 years
- Quarterly Bonus Incentive Opportunity
- Discounts on Ruffwear gear and Industry Pro Deals
- 2 Field Days per year to test product samples with dogs in action
- Annual company-wide outings and regular virtual/in-person events
- Dog friendly office (of course!)
- Incredibly talented peer community & industry leading brand