Senior Customer Materials Liaison

About Us:

AAR Corp. (NYSE: AIR) is a global aerospace and defense aftermarket solutions company that employs more than 6,000 people across over 60 sites in over 20 countries.  Headquartered in the Chicago, Illinois area, AAR supports commercial and government customers in more than 100 countries through four operating segments: Parts Supply, Integrated Solutions, Repair and Engineering and Expeditionary Services.

AAR’s purpose is to empower people to build innovative aerospace solutions today so you can safely reach your destination tomorrow. The company’s mission is to go above and beyond to provide value-driven aerospace aftermarket solutions to meet the evolving needs of our customers worldwide. AAR constantly searches for the right thing to do for its customers, employees, partners and for society.

Description:

The Senior Customer Materials Liaison is responsible for the coordination, tracking, and execution of all customer-owned material to support aircraft maintenance. Acting as the primary liaison between customers, Project Management, Supply Chain and Operations. This role ensures material availability, maintains visibility of all material-related activities, and proactively resolves supply chain challenges to support on-time aircraft delivery and customer satisfaction.

The Senior Customer Materials Liaison is accountable for managing Customer Supplied Parts (CSP), and material status reporting while providing continuous communication to project stakeholders.

What you will be responsible for:

• Serve as the primary material focal point for customer materials.
• Coordinate ordering of customer-supplied material following customer approval.
• Manage Customer Supplied Parts (CSP) requests, approvals, receipts, issuances, returns, and inventory transactions within Trax.
• Coordinate reassignment and reallocation of customer parts to meet changing operational priorities.
• Coordinate the shipment of parts for repair, overhaul, exchange, and warranty claims.
• Maintain accurate data and material transactions within Trax and AAR systems.
• Update material tracking reports, including CSP and customer inventory reporting.
• Record AWB information, shipment status, and receiving transactions.
• Correct system discrepancies involving part numbers, inventory records, and material traceability.
• Assist with the coordination of information flow between customers, parts rooms, and production by routing requests to the appropriate responsible parties.
• Support administrative processing of shipping, exchange, repair, and return documentation without determining technical accuracy, applicability, or need.
• Monitor open requisitions and escalate delays or discrepancies to management for review and resolution.
• Respond to requisition inquiries by providing available status data, referring technical or approval related questions to authorized personnel.
• Participation in project meetings and customer reviews as required.
• Promote customer satisfaction through timely communication and follow-up, without committing to schedules, costs, or availability.
• Perform other non-technical support duties as assigned.
• Support stores in all other customer related duties.

What you will need to be successful in this role:

Minimum

• Five (5)+ years of experience in aviation material management, MRO operations, supply chain, or project support.
• Experience using Trax or similar MRO/ERP systems.
• Strong understanding of aircraft maintenance material requirements and customer-owned inventory processes.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.
• Strong communication, organizational, and problem-solving skills

The rewards of your career at AAR go far beyond just your salary:

• Competitive salary and bonus package
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement plan with company match
• Generous paid time off program
• Professional development and career advancement opportunities

Physical Demands/Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Normal or corrected vision is required along with the ability to distinguish color.
• Warehouse and hangar environment
• May require standing, walking, lifting and operating material handling equipment
• Exposure to industrial equipment and materials

AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.