Cog Railway - Retail Clerk

Job Title: Retail Clerk

Job Department: Cog Railway

Job Pay Rate: $15.16 / hour

Job Summary:

As a “Cog Railway” Retail Clerk, you will provide exceptional hospitality while welcoming guests to our iconic gift shop. You will create a memorable shopping experience that reflects the beauty, excitement, and scenic grandeur of Pikes Peak and the Cog Railway, assisting guests with merchandise while delivering friendly, attentive service. Learn more about The Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Greet guests warmly on the sales floor, deliver exceptional five-star hospitality, and answer questions regarding merchandise features, pricing, and local Cog Railway and Pikes Peak history.
• Process cash and credit card transactions accurately, operate the point-of-sale system and cash register, and provide correct change using basic math skills.
• Maintain clean, organized, fully stocked, and visually appealing merchandise displays that reflect the scenic grandeur and unique character of the destination.
• Monitor and replenish inventory, requisition merchandise from the stockroom, assist with receiving and organizing deliveries, and follow established safety and operational procedures.
• Prepare accurate end-of-shift deposits, reconcile payments and transactions as required, and follow established cash-handling procedures.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in high-volume retail/cash-handling is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• A valid driver’s license is required, as this role may involve transporting equipment across the Resort. Please note that all employees operating Broadmoor vehicles must be at least 18 years of age.
• Ability to utilize Microsoft Office tools for documentation and email communication.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Strong, friendly, and enthusiastic communication skills with a passion for interacting courteously with diverse groups of travelers.
• Excellent skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 100 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

*Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.