IT Service Operations and Maintenance Oversight SETA

SAIC is seeking an IT Services Operations & Maintenance Oversight SETA to provide expert advisory and technical support to Government leadership across IT maintenance operations, change management, and service delivery lifecycle activities. The successful candidate will support the full spectrum of maintenance and change management functions from service transition and integration through operations, maintenance, and disposal. This role requires a detail-oriented, collaborative professional with strong technical acumen and the ability to coordinate across complex, multi-stakeholder environments to minimize operational risk and sustain mission capability.

RESPONSIBILITIES:

Successful candidate must be able to:

Advisory and Customer Engagement:

• Serve as a liaison and advocate between the IT service delivery vendors, the U.S. Government customer, and our mission partners to ensure shared understanding of expectations, progress, and objectives.
• Guide stakeholders in adopting standardized service delivery practices while facilitating a culture of continuous service improvement (CSI) across projects.
• Act as a Technical Advisor, translating customer needs into service requirements and identifying potential capability gaps.
• Provide thought leadership to shape and optimize service roadmaps, aligning projects with mission priorities.
• Create concise, actionable, and practicable recommendations to support government decision-making.

Service Delivery Oversight and Quality Assurance:

• Advise Government leadership on core operational capabilities, planned maintenance activities, and change management processes.
• Support troubleshooting of service outages, de-confliction of recovery efforts, and restoration of normal service operations to minimize mission impact.
• Assist with root cause analysis and after-action reports to identify sources of service failures and recommend solutions to prevent recurrence.
• Support execution of enterprise-level Maintenance Activity (MA) functions, including Approver and Scheduler actions, and represent organizational equities at site-level MA Review Boards.
• Assist Acquisition Offices in obtaining approval for site-impacting integration and maintenance activities.
• Review acquisition-produced artifacts for continuity and compliance with site and systems engineering governance, reporting potential non-compliance.
• Support readiness event planning and assess service maturity through established readiness processes to efficiently transition services from development into operational environments.
• Coordinate service delivery artifacts through site integration efforts and facilitate stakeholder awareness of integration activities.
• Assist with planning and preparation for the retirement and disposal of systems and services.

Systems Engineering Support:

• Leverage expertise to ensure continuity across multiple IT service deliveries, with a particular focus on requirements management, configuration management, and readiness activities.
• Assess service readiness and perform verification and validation (V&V) for new system capabilities or upgrades.
• Develop technical analysis and tools to support system functionality and capacity planning.

• Within a STEM field of study (ref: DHS STEM list):

  • Bachelors and five (5) years or more of related experience, 

  • Masters and three (3) years or more experience

• Must be a U.S. Citizen with an active Top Secret clearance with Polygraph
• Must be eligible for access to Sensitive Compartmented Information (SCI) programs as determined by the Government
• Familiarity with IT service delivery lifecycle concepts including transition, operations, maintenance, and disposal
• Strong written and verbal communication skills with the ability to develop technical reports and briefings for senior audiences
• Demonstrated ability to coordinate across complex, multi-stakeholder organizations and manage competing priorities in a fast-paced environment