Community Services Group
Program Manager - IDD Community Home Services
462 Surrey Dr, Lancaster, PA 17601-2843
Full-time
First seen by offpeak October 5, 2026
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We're committed to bringing passion and customer focus to the business.
Summary:
At CSG, as Full-Time (40 hrs./wk.) Program Manager, you will provide leadership and program oversight in the supervision of intellectual and developmental disability (IDD) Community Homes. You will also be responsible for communicating and fostering company values and philosophies as well as general program management. The Program Manager is directly supervised by the Program Director.As a Program Manager, you will support your team by fostering open communication, setting clear expectations, and providing necessary resources, training, and regular feedback. Effective support involves trusting employees with autonomy, recognizing achievements, and actively promoting work-life balance.
Our IDD Community Home Services offer support, including for complex medical needs, allowing residents to live in the community. Staff provide individualized support and supervision so each person can safely grow their life and pursue goals from home. We collaborate with residents, families, and other providers to identify meaningful goals and support their achievement.
CSG's IDD Services offers a 2-week paid, in-person orientation in Mountville, with mileage reimbursement. This training prepares you for success and launches your CSG career. CSG supports career growth through skill development, advancement opportunities, and mentorship, allowing team members to define their path to success.
Wage Information:
Base Rate $23.67/hr. with increase possible based on relevant IDD experience. CSG is offering a $1,000.00 Sign-On-Bonus for this position that will be paid after successful completion of the initial evaluation period.Job Description:
Supervises Program Supervisors, monitors and evaluates employee performance according to company performance management policies and procedures.
Collaborates and cooperates with the hiring specialist in interviewing, hiring, orienting, and training supervisors and direct support staff.
Directs and ensures effectiveness of program’s daily operations.
Ensures the health, safety and welfare of the individuals within the program.
Provides training and oversight related to the program’s Incident Management.
Provides training, including Medication Administration Training, as required.
Supports Program Supervisors in managing coverage in the homes.
Participates in the company’s on-call system. (Community Homes and Community-Based Program Managers only)
Enhances quality of the individuals’ lives by promoting inclusion, recovery and integration into the community.
Facilitates regular staff meetings and ensures communication with and from company management.
Ensures implementation of individual program and behavioral plans and activities.
Oversees the maintenance and completion of documentation required by the company, state or federal regulations, etc.
Transports individuals in personal or company vehicles for meetings, appointments or community activities.
Serves as an active member of the service team in the coordination of services.
Accounts for the management of program budgets, petty cash and the oversight of the financial transactions of the individuals.
Oversees and maintains records pertaining to inventory, both for company owned property and possessions belonging to individuals, as applicable to the program.
Performs job responsibilities of the Program Supervisors directly when required.
Qualifications:
This position requires one of the following combinations of education and experience:
- Master’s degree from an accredited college or university, 1 year experience working directly with persons with intellectual and/or developmental disability (IDD) and 1 year supervisory experience.
- A bachelor’s degree from an accredited college or university, 2 years of experience working directly with persons with IDD and 1 year supervisory experience.
- An associate’s degree or 60 credit hours from an accredited college or university, 4 years of experience working directly with persons with IDD and 1 year supervisory experience (except in the ICF/MR setting).
- High school diploma or equivalency, 6 years of work experience working directly with persons with IDD and 1 year supervisory experience (except in the ICF/MR setting).
Additional requirements include:
- Must have 1 year supervisory experience to be considered.
- Must have a valid driver’s license, good driving record, and access to a reliable vehicle to attend trainings, meetings, and/or transport individuals to appointments.
- Must be able to work flexible hours.
CSG Offers Superior Perks & Benefits:
Medical, Dental, Prescription, & Vision Insurance available for employees, spouses, domestic partners, & dependents who qualify.
Generous Paid Time Off & Other Paid Leave
Extensive Paid Training
Career Development Opportunities
Flexible Pay Options through myFlexPay
Family Medical and Parental Leave
Flexible spending accounts for medical & dependent care
Traditional or Roth 401K Plans with up to 4% employer match
Employee Assistance Program (EAP)
Life Insurance
Wellness Opportunities
Tuition Assistance
Mentor/Mentee Opportunities
Health Insurance & Benefits availability will vary.
Make a positive impact not only in someone else's life but in your own life by becoming a valued member of the CSG Team!
Community Services Group is proud to be an Equal Opportunity Employer and values a diverse, inclusive workforce.