Product Manager, Marketplace Buyer Experience

Key responsibilities 

• Own the product strategy and roadmap for buyer-facing discovery and transaction surfaces, and keep it aligned to business priorities. 
• Turn customer and business problems into clear written product definition: one-pagers, PRDs, design briefs and release plans. 
• Partner daily with engineering and design to scope, sequence and ship, making the tradeoff calls when timelines or capacity are constrained. - Improve search relevance and the discovery journey so buyers reach the right equipment with less effort. 
• Deliver and evolve the buying formats the marketplace offers, spanning auction bidding and fixed-price purchase. 
• Define success measures before launch, ensure they are instrumented, and use the results to decide what comes next. 
• Work with the upstream platform and listings teams whose services this experience depends on, and represent buyer needs in their roadmaps. 
• Support international rollout, where the same experience ships across multiple countries, languages and regulatory contexts. 
• Keep stakeholders and leadership current on progress, risks and outcomes without being chased for it. 

• Responsible for an area of the buyer experience, end-to-end, including writing the story, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
• Evaluates market and consumer user experience research and results based on discovered industry trends and competitor landscapes, through conversations with the customer, data analysis and metrics.
• Identifies the highest impact work, prioritizes, and delivers improvements in a measurable way.
• Partners with other product teams, engineering, design, and various other stakeholders as necessary to create a high-achieving team.
• Drives crucial product initiatives.
• Articulates complex problems with exceptional clarity and contributes to team strategy
• Takes ownership of the problem through to the solution within and across teams, peers, partners and leadership.
• Actively ensures their product team is aligned and engaged.
• Perform other duties as assigned.

Required qualifications

• 3+ years in product management, including consumer-facing web products where customers complete transactions. 
• Demonstrated end-to-end ownership of a product area, from problem definition through launch and iteration.
• Strong written communication: you can make a complex tradeoff legible to engineers and executives in the same document.
• Comfort with technical systems: you can read an API contract, follow how data moves between services, and debate implementation tradeoffs credibly. 
• Fluency with product analytics and a habit of defining and monitoring your own metrics. 

Preferred qualifications 

• Marketplace, auction or e-commerce experience, particularly where payment follows a commitment rather than an immediate cart checkout.
• Search and relevance experience: ranking, filtering, query understanding.
• Experience shipping across multiple countries and languages. 
• Familiarity with real-time systems such as live bidding or streaming updates.
• Hands-on with AI development tools such as Claude Code, for investigating the codebase, tracing behaviour and checking data without waiting on engineering. 

Competencies

• Delivery and quality: ships predictably, at a standard that holds up. 
• Product judgment and prioritization: chooses well and says no clearly.
• Customer and problem insight: grounds decisions in evidence.
• Communication and documentation: writes so others can act without a meeting. 
• Alignment and influence: builds agreement across teams and upward.