Security Dispatcher

Work for a company where your contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations.

We’re now hiring Full-Time Security Dispatchers in Fort Worth, TX.-$22.33/hour up to $27.13/hour

The starting hourly rate includes a base wage of $22.33 per hour and can include cash Payment of Health and Welfare of $4.60/HR in lieu of benefits on first 40 hours worked weekly.  Enrollment in a Minimum Essential Coverage plan is required (currently about $78/month).

Prosegur offers a whole suite of benefit options. We believe in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.

Responsibilities

• Operate and monitor communications via the National Law Enforcement Communication Center radio communications network.
• Coordinate first responder notification.
• Answer all telephone calls and document all pertinent information.
• Receive and transmit communications on National Crime Information Center (NCIC) and the National Law Enforcement Telecommunication System (NLETS) inquiries.
• Monitor intrusion detection systems following automated alarm monitoring software instructions, initiate internal or police response based on defined criteria, accurately capture event information, confirm accuracy of data recorded in the alarm database, and interact with Postal employees including Inspectors, customers, and police departments.
• Access to various intelligence information as required.
• Ensure all equipment and software located in the NLECC is functioning properly.  Immediately report any and all equipment malfunctions to the Lead Dispatcher.
• Knowledge of all NLECC Standard Operating Procedures (SOPs)
• Ensure proper care for personal accountable items issued for job performance while on site.
• Monitor after-hours phone traffic
• Will participate in a 90 day probationary period which includes an evaluation for continued employment.

Qualifications

• Be a citizen of the United States of America and 18 years of age or older;
• Have a minimum 6 months previous satisfactory work experience as a law enforcement dispatcher, or dispatcher in civilian or military environments or 6 months experience in central station alarm monitoring or 6 months experience as a security dispatcher.
• Be capable of maintaining professionalism under highly stressful situations;
• Be literate in the English language to the extent of reading and understanding printed regulations, written orders and instructions, training instructions, and be able to compose reports which convey complete information;
• Be capable of hearing ordinary phone and radio conversation with either ear;
• Possess strong computer and data entry skills, including knowledge of word processing, spreadsheet, and email software. Experience with alarm monitoring software is desirable;
• Must have the ability to interact professionally with co-workers, postal employees, customers, management and the public;
• Possess ability to prioritize work from different communication sources (radio, telephone, alarm monitoring software) and reprioritize as needed;
• Ability to work shifts covering a 24 X 7 schedule;
• Must be able to communicate effectively in English to co-workers, postal employees, customers, and management;
• Advancement will be contingent upon obtaining and maintaining dispatcher certification. There is not a preferred dispatcher certification. Personnel must obtain one of the following dispatcher certifications: a state dispatcher certificate or an Association of Public-Safety Communication Officials (APCO) certification.  Regardless of the type of dispatch certification earned, it must be kept current.
• Possess or able to obtain an interim Sensitive security clearance

Prosegur TX License Number B14763