Equipment Parts and Service Manager

The Company

Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP – the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products – which employs over 6,000 team members in more than 445 sales centers worldwide.

Horizon operates 90 of those sales centers across the US and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!

You want Benefits? You’ve got it! Our generous benefits package includes: 

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!

Location: Horizon Phoenix, AZ - H150; 5214 S. 30th Street, Phoenix, AZ 85040

Job Summary:
The Power Equipment Sales & Service Manager is responsible for the day to day operations of the service department including personnel management, asset management and sales & service management for a specific geographic location.

Responsibilities:

• Achieves Sales Center sales, margin and operating income goals as well as market share targets by establishing strong working relationships with customers, sales team and sales centers. 
• Takes primary lead in establishing and maintaining sales relationships with key customers. 
• Monitors, tracks and addresses performance issues as necessary utilizing established metrics. 
• Provides monthly progress reports to senior management as applicable.
• Achieves operational, administrative & quality objectives by utilizing necessary resources including but not limited to Standard Operating Procedures, Employee Handbook, service warranty & registrations, and rebate processing. 
• Monitors, tracks and addresses quality related issues including billable hours, shop & labor expenses and other metrics as applicable. 
• Ensures the sales team and service center are staffed with product knowledgeable, customer oriented employees by providing training, coaching, accurate and timely performance appraisals; provides additional tools and resources necessary to assist teams with achieving performance expectations and standards. 
• Ensures the service department assets (building, trucks, trailers & shop related equipment) are properly maintained and serviced in order to provide an operationally sound, efficient, clean and safe environment for employees and customers.
• Assists in the annual forecast / budget process by providing key sales and expense figures for the service center and market.
• Participates in industry-related events and trade associations.
• Other duties as assigned.

Requirements:

• Two years’ experience in a managerial or supervisory role is desired.
• Prior experience with small engine repair, specifically 2-cyle and 4-cycle small engine equipment.
• Ability to lead, coach, delegate, inspire and communicate in a clear, positive and effective manner.
• Excellent organization, presentation and time management skills.
• Demonstrated sales experience, proven negotiation skills.
• Must hold a valid driver’s license and have a satisfactory driving record according to the company’s automobile insurance carrier.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. 

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

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