Regional Director of Sales

Description

The Regional Director of Sales leads sales and marketing efforts for Dover Health's hospice and home health agencies across Missouri and Illinois, with responsibility growing as we expand into new states. This position plays a key role in achieving occupancy and revenue goals through strategic planning, data analysis, and direct sales oversight for assigned agencies. The Regional Director of Sales develops and implements strategic sales initiatives aligned with corporate objectives, oversees forecasting and performance targets, and collaborates with senior leadership to build creative programs that strengthen referral networks and community engagement. This role partners closely with operations and agency teams to ensure each Dover Health agency delivers exceptional first impressions and provides a superior experience for patients, prospective patients, and their families.

Essential Duties: 

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead and support sales and marketing activities across the assigned Dover Health region.
• Develop and implement strategic sales plans designed to meet or exceed occupancy and revenue goals.
• Provide direct sales oversight and performance analysis for assigned agencies.
• Direct forecasting and establish performance targets that align with corporate growth objectives.
• Collaborate with Senior Leadership and agency Executive Directors to develop innovative outreach programs that identify, engage, and nurture key referral sources.
• Partner with operations and agency teams to ensure optimal first impressions of Dover Health. 
• Create and execute market-specific strategies focused on lead generation, external business development, competitive analysis, and pricing optimization.
• Ensure that agency teams fully understand patient needs and expectations throughout the sales process and take action to deliver on those expectations. 
• Support agencies in developing and maintaining a winning sales and marketing strategy tailored to their market. 
• Provide leadership and guidance to ensure consistent, high-quality customer service experience for all patients and prospective patients. 
• Assist in the creation, management, and monitoring of sales and marketing budgets, ensuring adherence to financial goals.
• Monitor performance metrics and use data-driven insights to identify trends, challenges, and opportunities for improvement. 
• Oversee consistent and effective use of the Customer Relationship Management (CRM) system across all agencies within the region. 
• Lead training and coaching for agency team members on proper CRM utilization, ensuring accurate and timely entry of outreach and referral activity. 
• Direct CRM-based sales performance reporting and integrate insights from CRM, financial and HER systems to drive strategic decision-making. 
• Recruit, hire, train, and manage sales staff, ensuring alignment with Dover Health’s Core Values and cultural standards. 
• Travel regularly throughout the assigned region to provide on-site coaching, evaluate agency performance and support field marketing initiatives. 
• Other duties as assigned. 

Compensation & Benefits:

The pay range for this position is $100,000-$115,000 annually, depending on experience and qualifications. In addition, we offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Sales Incentive Plan
• Monthly phone stipend
• Monthly vehicle stipend 

Qualifications, Education and/or Experience:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  

• Bachelor’s degree in business, Marketing, Communications, or related field required, or an equivalent combination of related sales management experience. 
• At least five (5) years of successful leadership experience in sales or marketing, preferably in the healthcare industry, with multi-state responsibility. 
• Ability to travel within assigned market is required. 
• Ability to delegate assignments effectively based on individual skills, roles, and interests is required. 
• Exceptional analytical skills with the ability to link information to action and measurable results are required. 
• Must possess sound organizational skills with strong attention to detail and the ability to manage multiple priorities. 
• Must possess a general knowledge of laws and restrictions regarding Home Health and Hospice care, as well as a clear understanding of other levels of care. 
• Current and valid driver’s license, reliable transportation, and current liability auto insurance.
• Self-motivated to accomplish goals with a strong sense of accountability for results is required. 
• Passion to achieve results through self-motivation, initiative and proactive approach to problem solving with a sense of professional curiosity, the desire to learn new things and to find / recommend solutions to problems. Experience in lean operations or similar continuous improvement preferred.
• Initiative – willing to go above and beyond to ensure the needs of the organization are met in accordance with Dover Health’s Core Values.
• Ability to work accurately and calmly under pressure, meet deadlines and communicate in a clear, accurate, efficient, and professional manner (both written and verbal).
• Must exhibit and promote a high level of integrity, customer service, collaboration, curiosity and friendliness towards all team members and colleagues.
• Proficiency in Microsoft Office programs is required. 

Working Conditions:

As part of The Dover Company’s commitment to providing outstanding care and support, the company ensures that staff work under conditions that prioritize safety, collaboration, and professional growth. The conditions listed below define the experience of working in the Home Office, Dover Health Agencies, within patient’s homes, various agencies/communities or remotely. 

• While performing the duties of this job, the employee is?occasionally required to walk/stand/move, communicate, and identify written information.?The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to 50 pounds independently and up to two hundred (200) pounds with assistance.
• This position may need to move through areas of the corporate office, Dover Health agencies, or other worksites related to the organization.
• Travel within assigned market is required. 
• This position involves juggling multiple projects simultaneously, which requires strong time management and organizational skills. There may be deadlines for hiring specific roles or initiatives.
• This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment. 
• Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge in providing exceptional care to residents. 

 We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer. 

Dover Health considers the health and safety of its patients, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.