Credit Representative

Website: www.Lohmiller.com/careers
Job Department: General and Administrative
Job Division: Credit
Reports to: Director of Credit
Job Location: Denver, Colorado
FLSA Status: Non-Exempt, Full Time M-F

Position Purpose

The Credit/Accounts Receivable Representative is responsible for credit, collections, accounts receivable, customer and job account maintenance, commercial project administration, cash application, taxability, lien-right support, order validation and related financial controls. The position is expected to follow established procedures, exercise sound judgment, identify and escalate risk, and perform other duties necessary to support the Credit and Accounts Receivable function.

Required Education & Experience

• Education: High School Diploma, GED or equivalent.
• Experience:
• Minimum of two years of experience in credit, Accounts Receivable, collections or a related financial position.
• B2B collections experience preferred.
• Construction industry experience highly preferred.
• Experience with construction payment processes, lien releases and commercial projects.
• Cash application experience preferred.

Knowledge & Skills

• Microsoft Office: Proficiency with Outlook, Word and Excel, including the ability to effectively search, organize, retrieve, and manage business correspondence and information.
• Other company systems and applications used to perform Credit and Accounts Receivable functions.
• General Accounts Receivable, billing, credit and collection procedures.
• Basic commercial credit analysis.
• Sales tax and exemption processes.
• Cash application and reconciliation.
• Strong attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to prioritize competing responsibilities.
• Strong written and verbal communication skills.
• Professional customer service skills.
• Ability to learn and apply detailed procedures and system processes; Critical thinking and problem-solving ability.
• Judgment and decision-making skills, Negotiation and conflict-resolution skills.
• Ability to work independently while contributing effectively to a team.

Performance Expectations

• Contribute effectively to a collaborative team environment while taking individual responsibility for assigned work, follow-through, accuracy and results.
• Follow established Credit Department procedures and controls
• Complete assigned work accurately and on time; Maintain organized work and appropriate documentation.
• Protect company cash and credit exposure.
• Reduce delinquency through consistent collection activity.
• Maintain accurate customer and job records including taxability.
• Identify and escalate risks; Exercise sound judgment while recognizing when management review or approval is required.
• Communicate clearly with customers, Sales, Operations and management.

Job Scope

Communication & Team Responsibilities

• Monitor and respond to the shared department inbox, which includes a variety of customer, Sales, Operations and internal inquiries, and appropriately route or escalate matters requiring additional review.
• Participate in the department's rotating assignment of responsibilities to provide consistent coverage across the Credit and Accounts Receivable function.
• Take individual ownership of assigned duties, including timely follow-through, communication and escalation when appropriate.
• Participate actively in team huddles, share relevant information, and maintain open, professional communication within a supportive team environment.
• Maintain accurate and complete customer, credit, job and Accounts Receivable records and supporting documentation in accordance with established policies and retention requirements.

Credit, Account Management & Collections

• Process new customer credit applications in accordance with established Credit Department procedures.
• Establish and maintain accurate customer accounts, including customer information, terms, credit limits, contacts and related account information.
• Conduct collection activities, monitor account aging and delinquency, document collection efforts and payment commitments, research outstanding balances, and work with customers, Sales and management to resolve collection issues and secure timely payment.
• Maintain customer billing and electronic invoice information and support related billing, statement and account-administration activities.
• Support UCC filing and credit security activities in accordance with established procedures, including maintaining related records and supporting required amendments, renewals or terminations.

Credit Holds/Order Review

• Assess credit risk for new and existing customers, provide recommendations regarding credit terms and limits, and identify accounts requiring credit restrictions or management review.

Commercial Job & Account Management

• Establish and maintain accurate customer delivery/location and commercial job records.
• Review job information and supporting documentation for completeness, accuracy and compliance with established requirements.
• Research customer and project financial information as needed to support credit, job administration and payment activities.

Construction Credit & Lien Support

• Support construction credit and lien-right activities, including monitoring project information, assisting with payment status and lien-right requirements.
• Process authorized conditional and unconditional lien release requests in accordance with established procedures.

Taxability

• Maintain accurate customer tax information and understand the impact of delivery location on applicable sales tax.
• Review orders for tax, order-entry and established credit requirements, and escalate potential issues as assigned.

Cash Application & Payment Administration

• Post customer cash receipts accurately and on time to Accounts Receivable and appropriate General Ledger accounts.
• Research and reconcile payment discrepancies, including unapplied payments, deductions, overpayments and other cash application issues.
• Handle customer refund requests in accordance with established procedures and authorization requirements.

Customer Disputes

• Respond to customer and internal inquiries regarding accounts, invoices and payments; identify and report account disputes to Credit Management; maintain accurate documentation and tracking of reported disputes; and assist with related research and follow-up as directed.

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