Collections & Credit Specialist

Role

At Wikoff Color Corporation, we’re proud to be employee-owned, which means every team member has a stake in our success. We believe in building a workplace where people feel valued, empowered, and invested in the future.

We are seeking a detail-oriented and results-driven Credit and Collections Specialist to join our team. This role is responsible for ensuring the timely collection of outstanding payments, and building positive relationships with our customers. The ideal candidate is an excellent communicator with strong negotiation skills who can maintain professionalism in challenging situations. 

Duties & Responsibilities

• Collections management: Monitor and manage accounts receivable aging reports to identify and prioritize overdue accounts.  Manage customer credit status in accordance with company policies and procedures.
• Customer communication: Contact customers directly  to ensure customer payments are received within terms, identify billing issues, and assist in dispute resolutions.
• Dispute resolution: Collaborate with customers, internal teams, such as sales and customer service, to investigate and resolve billing discrepancies and account disputes.
• Manage Payment processing: Ensure payments, refunds, and adjustments are processed timely and accurately, and maintain accurate records of all communication and collection activities.  Supervise cash application processing.
• Reporting: Prepare and present weekly or monthly reports to management on collection progress, outstanding balances, and account statuses.
• Customer account setup: Ensure customer account records are properly maintained and new accounts are set up with all required documentation and that the required approvals have been obtained.
• Process improvement: Identify trends and recommend process improvements to enhance efficiency and reduce delinquency rates.
• Compliance: Ensure all collection activities adhere to company policies and relevant financial regulations. 
• Trade Credit Insurance: Manage third-party trade credit insurance programs

Education/Experience

• Associate’s or Bachelor’s degree in Accounting, Business, or Finance
• Minimum of 5 years of experience in managing customer accounts, collections, and cash applications.

• Proficiency in financial software, ERP systems, and Microsoft Office Suite (Excel, Outlook).
• Strong verbal and written communication skills.
• Excellent negotiation and problem-solving abilities.
• Highly organized with exceptional attention to detail. 

Competencies

• Excellent verbal and written communication skills.
• Experience with B2B collections.
• Organizational and prioritization skills.
• Ability to maintain professionalism in stressful situations.
• Familiarity with collection techniques and relevant laws, such as the Fair Debt Collection Practices Act (FDCPA).

Working Conditions:

• Sitting for extended periods
• Extensive use of phone and computer
• Ability to lift up to 25 lbs

Supervisory Responsibilities:

• Directly supervise cash applications position

Health and Safety Responsibilities:

• Must work in accordance with Health and Safety regulations, Company Rules, Plant Rules, policies and procedures.
• Must use or wear equipment, protective devices, or certain clothing as required by the company.

Benefits:

• Competitive pay
• Profit sharing retirement benefits
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k)
• Employee Stock Ownership
• Career development and training opportunities
• Clean, safe, and team-oriented work environment

This position contributes to the overall health and success of our company.  Additionally, this position promotes a safe work environment by complying with the defined safety rules and regulations at all times.