Van Driver

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.

Job Title

Van Driver

Location

Property

Department

Rooms

Property, if applicable

Property Specific 

FLSA

Non-Exempt

Direct Supervisor

Front Office Manager

Job Overview

The Van Driver is responsible for safely transporting guests between the hotel and designated locations, including airports, train stations, event venues, and nearby attractions. This role ensures timely, safe, and courteous transportation services while maintaining a strong focus on guest satisfaction and professionalism.

This position operates primarily outdoors and on the road, requiring extended periods of driving and guest interaction with individuals from diverse backgrounds. Success in this role requires strong safety awareness, reliability, and a commitment to delivering an exceptional guest experience at all times.

Job Responsibilities

Guest Transportation & Service

• Safely transport guests to and from assigned destinations, including airport shuttle services and local transfers.
• Assist guests with loading and unloading luggage in a courteous and helpful manner.
• Provide friendly, professional, and service-oriented guest interactions at all times.
• Ensure timely pick-up and drop-off in accordance with hotel schedules and guest needs.

Vehicle Operation & Safety

• Operate hotel vehicles in compliance with all traffic laws and company safety policies.
• Conduct routine vehicle inspections, including fuel levels, tires, lights, and general condition.
• Maintain cleanliness and basic upkeep of assigned vehicle(s).
• Report mechanical issues, accidents, or safety concerns promptly to management.

Guest Communication & Coordination

• Communicate effectively with front desk, concierge, and hotel teams regarding guest transportation needs.
• Respond to guest inquiries and requests in a professional and helpful manner.
• Support smooth coordination of arrivals and departures to enhance guest experience.

Compliance & Professional Standards

• Follow all hotel policies, safety procedures, and transportation guidelines.
• Maintain a clean driving record and adhere to all licensing requirements.
• Represent the hotel professionally while interacting with guests and the public.

Job Requirements

Education: High school diploma or equivalent preferred.

Experience: Previous driving or transportation experience preferred; hospitality or customer service experience is a plus.

Travel required: Local driving required on a daily basis; no overnight travel expected.

Physical requirements:

• Ability to sit and drive for extended periods of time.
• Ability to stand, walk, bend, and reach as needed during guest assistance activities.
• Frequent lifting and carrying of luggage and packages up to 30–50 lbs.
• Ability to load and unload luggage repeatedly throughout a shift.

Skills and Abilities:

• Valid driver’s license with a clean driving record required.
• CDL may be required depending on vehicle type and local regulations.
• Strong customer service and communication skills.
• Good knowledge of local roads and traffic patterns.
• Strong time management and reliability.
• Professional demeanor and guest-focused attitude.
• Basic vehicle maintenance awareness.

Certifications: Valid driver’s license required; CDL may be required depending on vehicle type.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.