HVAC Inside Sales & Service Manager

Are you a leader that excels in managing and developing a team? Are you excellent at building relationships and ensuring an elevated level of customer service? Do you have experience in a sales environment? If so, we’d like you to join our team as an Inside Sales & Service Manager. 

About the Role: 

    You will: 

• Oversee all aspects of performance, sales operation, and financial performance of the Inside Sales team.

• Manage, recruit, hire and train a team of inside sales personnel. 

• Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback.

• Work with PCM to establish revenue and margin targets. Establish individual sales goals and hold salespeople accountable for achieving goals.

• Analyze financial reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets, and increase return on investment and profit sharing.

• Effectively manage customer contacts and relationships to provide excellent customer service, build sales volume, and constantly increase overall customer satisfaction. 

• Attract and retain customers. 

• Build relationships in the community through local marketing efforts, hosting special events to build a repeat and new customer base, and attending industry-related vendor functions and professional events. 

• Conduct all business in accordance with Company policy and procedures.

• Maintain and insist upon a safe working environment in accordance with Company policy and procedures. 

• Safeguard and maintain all Profit Center assets – buildings, fleet, equipment, inventory, and receivables.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

 About You: 

• 5+ years’ experience in customer service or inside sales; contractor sales preferred.

• 1+ year of leadership experience

• Knowledgeable of products sold in the Profit Center and effective sales techniques.

 Our ideal candidate will also: 

• Possess leadership qualities and be viewed as a leader.

• Have experience promoting a productive and positive team environment, coaching staff to do their best work to achieve the highest levels of customer satisfaction. 

• Possess a strong work ethic and a high standard of integrity.

• Be able to build and maintain quality relationships with co-workers, customers, and vendors. 

• Possess strong personal sales skills and the ability to lead a highly effective sales team. 

• Be able to interpret financial report data to determine success/failure of plans and to take appropriate action to adjust business plans ensuring success.

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.

• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.

• Be able to learn and operate the computer related systems used to process orders.

• Be able to learn to operate warehouse material-handling equipment. 

• Read, write, speak, and understand English.

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.