Recertification Specialist

Recertification Specialist, Chatham West I & II - Brockton, MA

LIHTC Experience Required

General Statement of Duties: Coordinates with resident households to collect necessary income, expense, and asset information to calculate rent and/or program eligibility based on affordable program type. Achieves and maintains timeliness of recertifications in line with agency and program requirements. Responsible for all phases of the recertification process.

Supervision Received: Reports to Property Manager, Assistant Property Manager, and/or Compliance Manager.

Supervision Exercised: No supervisory duties required.

FLSA: Non-Exempt

Essential Functions of the Position: (Any one position may not include all the duties listed, nor do the listed examples include all that may be found in positions of this class.)

• Processes all recertifications for the property.
• Builds relationships with prospective and current residents and coordinates all phases of the recertification process: interviews, processing, preparation and execution of applicable income certification documents.
• Utilizes property management software and other tracking mechanisms identify effective dates upcoming recertifications, drafts and sends notification to households as applicable.
• Prepares document packages for annual/biennial recertifications.
• Interviews resident households to collect all applicable income, asset and eligibility information.
• Calculates and/or determines rent and/or continued program eligibility/compliance based on subsidy program.
• Runs applicable EIV reports and resolves any corresponding issues.
• Works in tandem with subsidy partners to ensure appropriate resident and subsidy lease charges are entered into property management software.
• Provides backup support to Occupancy Specialist as requested by a Supervisor.
• Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
• Enforces and adheres to company policies, rules and regulations.
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service.
• Preserves and respects resident and applicant confidentiality.

Minimum Qualifications:

Education and Experience: Associates degree or equivalent work experience required. Two years Occupancy Specialist or Recertification Specialist in an affordable housing environment desirable.

Qualifications and Skills:

• Attention to detail required.
• Knowledge of subsidy regulations including but not limited to Project Based Section 8 and Low Income Housing Tax Credit.
• Proficient in Microsoft Office and Excel.
• Highly motivated and able to work independently.
• Ability to handle resident or building emergency situations if needed.
• Excellent organizational and interpersonal skills required.

Beacon Core Competencies required for all positions: Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.

Leasing Consultant Competencies required: Customer Service, Product Knowledge, Sales Skills, Communication, Internet Savvy.

Compensation: $25.00 - $30.00 per hour 

Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.