In-Clinic Surgical Coordinator (Bilingual)

Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 150,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements

The In-Clinic Surgical Coordinator will be responsible for the following job responsibilities:

• Greet the patient in the lobby & invite them to the consultation room
• Provide the patient with instructions on prepping for the assessment
• Debrief the doctor on patient medical history & important notes (for consults with Doctor)
• Take notes as the doctor assesses the patient for their procedure of interest
• Return to the room & invite the patient to an office to discuss pricing (educate the patient on next steps, i.e., paying a booking fee/ reserve a surgery date
• Walk the patient out to the lobby, thanking them for their visit
• Return to the consult room to properly clean & restock (as needed)
• Interact with prospective patients in an effort to schedule them for in-clinic or virtual consultations
• Close sales (collect 10% booking fee) by building rapport with potential clients and overcome objections
• Create invoices and ensure the patient’s medical form in the patient’s portal has been signed, completed, and uploaded before the end of the pay-period
• Communicate with prospective patients via text, email or over the phone
• Follow our lead journey process
• Focus on quantity: reach a target number of conversations on a daily basis
• Focus on quality: have meaningful conversations with prospective patients and book them for consultations/ surgery
• Answer warm calls from our CSS team
• Assist with the intake of patients and schedule surgeries as needed
• Provide accurate pricing estimates
• Assist in any administrative sales tasks as needed (i.e., patient financing, pre- and post-procedure forms, etc.)
• Assist in consultations (virtual or in-clinic) as needed or instructed
• Educate patients on the procedures, what it entails, what labs/clearances are required based on their age and medical history, etc.
• Explain the process of booking to each patient and what to expect after booking since there are multiple departments working together

Education & Experience

• High School Diploma or GED
• Bilingual (English & Spanish)