Business Systems Analyst

As a ProMed employee, you will contribute to the manufacture of products that have a significant impact on people’s lives. Through honesty, integrity, and collaboration, we strive to be the very best as we hire the very best.

ProMed was founded in 1989 addressing an industry need for cleanroom manufacturing of silicone components, specifically those having a medical application. We treat every component and finished device as though it will be used by a beloved family member or friend. We are dedicated to our customers and to our employees while helping to improve the health and well-being of people around the world.

Working as one to help many.

WHY THIS ROLE MATTERS

The Business Systems Analyst is responsible for supporting, maintaining, and improving the organization’s business systems, with a primary focus on the ERP environment and related business applications. This role serves as a key connection between business operations and technology, helping ensure systems effectively support business processes, provide accurate and useful information, and continue to evolve with organizational needs.

The position works closely with business stakeholders, software vendors, and other technical and quality resources to troubleshoot issues, develop solutions, improve processes, and support system changes and enhancements. The role also supports related applications, integrations, reporting and business intelligence tools, and other systems as the organization’s technology environment develops.

The Business Systems Analyst supports ProMed’s mission and values by applying and reinforcing the company’s brand, philosophy, systems, policies, and procedures are consistently applied and upheld in all aspects of their work.

WHAT YOU’LL ACHIEVE

While the ways that you fulfill these responsibilities will likely evolve, your core responsibilities are:

User Support & Issue Resolution

• Serve as a primary business systems resource for the organization’s ERP and related applications, providing functional and technical support to users across the organization.
• Troubleshoot application errors and system issues, investigate root causes, implement solutions, and manage support cases with software vendors when escalation is required.

System Configuration & Administration

• Configure and customize ERP and related applications, including workflows, forms, fields, business rules, and other system functionality.
• Perform routine application administration, including user setup, roles, permissions, and related system configuration.
• Support applications that integrate with or complement the ERP environment, including document management, reporting and business intelligence platforms, integrations, and other business applications.

Reporting & Data Analysis

• Develop, maintain, and improve ERP reports, dashboards, queries, and other reporting solutions to provide accurate and useful business information.
• Analyze data and system processes to identify trends, discrepancies, reporting needs, and opportunities for automation and process improvement.

Process & System Improvement

• Partner with business departments to understand requirements, improve processes, and implement system, workflow, automation, and efficiency improvements.
• Monitor system performance, recurring issues, data quality, and overall system effectiveness; identify opportunities to improve reliability, efficiency, and user experience.
• Stay current on system capabilities and available technologies and recommend solutions that improve business processes, system utilization, and operational efficiency.

Implementation, Testing & Documentation

• Participate in the evaluation, implementation, testing, and ongoing support of new systems, ERP functionality, integrations, upgrades, and other technology initiatives.
• Perform testing and user acceptance activities for system changes, enhancements, reports, workflows, integrations, and upgrades; work with Quality and Systems Validation when required.
• Maintain documentation for system configurations, customizations, reports, integrations, processes, testing, and system changes; provide user training and guidance as needed.

Necessary Skills:

• Demonstrated ability to understand business processes and translate business requirements into practical system solutions.
• Strong analytical, problem-solving, and critical-thinking skills.
• Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities and work independently while maintaining effective communication with stakeholders.
• Strong attention to detail and commitment to data accuracy.
• Ability to document system changes, processes, requirements, and solutions clearly and consistently.

Minimum Qualifications For The Role:

• Bachelor’s degree in Information Systems, Computer Science, Business, Operations, or a related field; equivalent combination of education and relevant experience may be considered.
• 3+ years of experience supporting, configuring, or developing ERP/business applications.
• Hands-on experience working with an ERP system in a business environment.
• Experience developing or maintaining reports, queries, dashboards, or other reporting solutions.
• Experience troubleshooting application issues and working with users to resolve problems.
• Experience with application configuration, workflows, system setup, or other forms of business application administration.

Preferred Qualifications:

• Experience with Epicor ERP or a comparable ERP platform, including reporting, configuration, customization, workflows, or system administration.
• Experience with relational databases, reporting tools, and/or business intelligence platforms.
• Experience with ERP integrations, document management systems, workflows, automation, or other connected business applications.
• Experience supporting ERP implementations, upgrades, modules, system enhancements, testing, validation, or change management.
• Experience in manufacturing, preferably in a regulated environment.

Physical, Sensory, Cognitive & Neurological Demands:

• Requires the ability to safely perform the physical movements necessary to carry out the essential functions of the role, including sitting, standing, walking, bending, reaching, lifting, pushing, pulling, and repetitive movements throughout the workday.

• Regularly sits for extended periods while working at a computer, with frequent keyboard and mouse use and prolonged screen time.
• Requires close vision to read computer screens, reports, and detailed data, and the ability to adjust focus.
• Requires the ability to communicate clearly in person, by phone, and in virtual meetings, including hearing and speaking to exchange information with users, vendors, and stakeholders.
• Requires sustained concentration, analytical reasoning, and attention to detail while managing multiple priorities, deadlines, and interruptions.
• Occasionally moves throughout the facility, including office and production areas, to support users, and may occasionally lift or move items weighing up to 25 pounds.

HOW YOUR SUCCESS WILL BE MEASURED

Determination of how successful you are is a mix of WHAT you, achieve, HOW you achieve it, and how you GROW over time.

Your Key Performance Indicators: 

• ERP and business system support requests resolved within established response and resolution timeframes.
• Reduction in recurring system issues through root-cause analysis and permanent corrective solutions.
• Accuracy, timeliness, and adoption of reports, dashboards, and queries delivered to business stakeholders.
• System changes, enhancements, and upgrades completed on schedule, with required testing and validation documentation in place.
• Completeness and currency of system documentation, including configurations, customizations, integrations, and change records.
• Number and impact of process, workflow, and automation improvements implemented in partnership with business departments.
• Internal stakeholder satisfaction with system support, training, and responsiveness.

Expected Competencies:

Analytical Thinking

Investigates system issues and data discrepancies methodically, identifies root causes, and develops practical, lasting solutions rather than workarounds.

Business Acumen

Understands how ProMed’s operations, quality, and financial processes work and translates business needs into effective system requirements and solutions.

Technical Proficiency

Applies strong working knowledge of ERP configuration, reporting, databases, integrations, and related tools, and keeps skills current as technology evolves.

Attention to Detail

Ensures accuracy in system configuration, reports, testing, and documentation, recognizing that business decisions depend on reliable data.

Communication

Explains technical topics clearly to non-technical users, listens to stakeholder needs, and works effectively with departments, vendors, and Quality.

Customer Focus

Treats internal users as customers, responds promptly to requests, follows through on commitments, and keeps stakeholders informed.

Prioritization

Manages multiple requests and projects at once, sets priorities based on business impact, and delivers work on schedule with minimal oversight.

Continuous Improvement

Looks for opportunities to automate, simplify, and improve processes and system utilization, and recommends solutions that drive efficiency.

Quality & Compliance

Follows change control, testing, and validation requirements in a regulated medical device environment and maintains thorough documentation.

ProMed offers a generous benefits package including:

• 401k with company match
• Profit Sharing Program
• Medical Insurance
• Health Savings Account/Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Family Medical Leave and Long-Term Disability Insurance
• Hospital Indemnity, Critical Illness, Accident, and Identity Theft Protection
• Pet Insurance

ProMed does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, national origin, ancestry, age, sex, marital status, order of protection, disability, military status, sexual orientation, gender identity, pregnancy, public assistance, family status, unfavorable discharge from military service, genetic information or other segmenting factor protected by law, or local human rights commission activity.