Security Officer - Can be hired at multiple levels (I, II, III)

Department: Security

Reports To: Security Supervisor

FLSA Status: Non-Exempt

Safety Sensitive: Yes

Job Summary: 

Provide security for all St Vincent de Paul locations, responds to security and safety related issues, provides first aide as needed and customer service when interacting with volunteers and staff. 

Security Officer I (Level 1) 

Position Summary

Provides security and upholds the safety of   volunteers, staff , residents and guests of St Vincent de Paul. 

Essential Duties and Responsibilities

• Performs security duties at various locations including shelters, offices, dining rooms and stores.  
• Performs patrolling, crowd control, unlocking/locking buildings, and radio checks. 
• Files incident reports in a timely manner. 
• Assist in emergency evacuations
• Responds to emergency incidents, provide support, and life saving measures like CPR, AED, First Aid, and/or Naloxone or Epinephrine injections. 
• Observes staff, volunteers, and guests to ensure all people on property are following any health and safety guidelines set by SVdP. 
• Investigates and reports any suspicious behavior by individuals on property or in surrounding areas. 
• Professionally handles disputes on property and take appropriate action and measures. Demonstrates de-escalation techniques and care for post incident occurrences. 
• Displays professional behavior in all situations. Maintain good working relationships with all staff, volunteers, and clients. Assist all department managers, supervisors, or assistant supervisors with personnel, volunteer, or guest conflicts. 
• Performs other duties assigned by Security Lead/Manager/Supervisor 
• Completes Daily Field Activity Report (DFAR). 

Qualifications

• Demonstrated ability to read, comprehend, and communicate orally and in writing required. (English) 
• Fluency in English is required, Bilingual (Spanish) is preferred. 
• Familiarity with using email, and instant messages to communicate with team (Microsoft TEAMS)
• Required Driver’s License
• High school Diploma, GED or equivalent 
• Able to obtain CPR, First Aid, and CPI (De-escalation) Certifications 
• Ability to obtain Level One Fingerprint Clearance card by first day of employment 
• 6 months of experience in a security or related position in customer service.  Preferably experienced in dealing with behavioral health/social services situations) Position requires continuous, direct interaction with staff, volunteers and clients 
• Able to write and document incident reports 

Physical Requirements:  

Able to stand, walk, sit, bend and lift 80 pounds 

Security Officer II (Level 2)

Position Summary

Performs Security Officer duties with increased independence

Essential Duties and Responsibilities

• Completes of incident reports to possibly include accessing, reviewing, and providing pictures and/or video from surveillance systems to local authorities and/or SVdP departments. 
• Provides support in emergency evacuations
• Responds to emergency incidents, provide support, and take lead in providing life saving measures like CPR, AED, First Aid, and/or Naloxone or Epinephrine injections and emergency evacuations. 
• Experience completing Daily Field Activity Report (DFAR). 

Qualifications

• CPR , First Aid and CPI certified.
• Familiarity with CCTV surveillance systems 
• Experience using email, and instant messages to communicate with team (Microsoft TEAMS)
• Familiarity with CCTV surveillance systems 
• Level One Fingerprint Clearance card 
• 18 + months of experience in security or related position in customer service. Preferably experienced in dealing with behavioral health/social services situations) Position requires continuous, direct interaction with staff, volunteers and clients 
• 6 months of experience in writing and documenting incident reports 

Security Officer III (Team Lead - Level 3)

Position Summary

 This position is third in the chain of command in the Security Department.  Ability to supervise team when Security Manager and/or Supervisor are not available

Essential Duties and Responsibilities

• Leads security employees; duties include planning, organizing and directing work, training personnel and recommending applicants for employment and/or for discipline.
• Leads security officers on patrolling, crowd control, unlocking/locking buildings, and radio checks. 
• Leads security officers on filing incident reports in a timely manner. Aids Security officer I and II by accessing, reviewing, and providing pictures and/or video from surveillance systems to local authorities and/or SVdP departments. 
• Takes the lead in emergency evacuations
• Lead response on emergency incidents. Assists Officer I and II when administering CPR, AED, First aid and Narcan. 
• Leads team professionally handle disputes on property and take appropriate action and measures including removal of individuals and/or initiate contact with proper emergency response agencies. Demonstrate de-escalation techniques and care for post incident occurrences. 
• Completes Daily Field Activity Report (DFAR) and assisting other staff members in completing it. 

Qualifications

• Comfortable helping others using email, and instant messages to communicate with team (Microsoft TEAMS)
• Level One Fingerprint Clearance Card 
• Experience using CCTV surveillance systems 
• Ability to lead team when security leadership is not available; essentially this position is fourth in the chain of command in the Security Department.  
• Able to coach staff on CPR, First Aid and CPI. 
• 30+ months of experience in a security related position. Preferably experienced in dealing with behavioral health/social services situations) Position requires continuous, direct interaction with staff, volunteers and clients 
• Able to coach others on how to write incident reports. 

Policy:

Security Officer advancement is based on demonstrated competencies, level of responsibility, performance expectations and/or certifications rather than length of service. This is indicated by a skills checklist and as signed by a direct supervisor.

About St. Vincent de Paul:  

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing individuals and families in our community who have nowhere else to turn for help.  As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion.   

As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an “equal opportunity employer”.  As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul.   SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.