Branch Operations Supervisor

What makes Stephen Gould Exceptional.  

Founded through a passion for entrepreneurship, our success is due to the ingenuity and tenacity of our extraordinary teams, bringing people and ideas together. With Stephen Gould, everything is within reach including an exciting career opportunity. We want you to join our team and build on our incredible 80-years of excellence. Stephen Gould looks for people that want to design and develop exciting solutions for a variety of engaged and passionate clients across the globe. With headquarters in Madison, New Jersey, 40 locations throughout the U.S and operations in six countries outside the U.S, we have grown tremendously while maintaining staying true to our 5 Principles: Stephen Gould - 5 Principals

Values and behaviors we look for: 

• Strive for excellence, treat mistakes as opportunities for learning and growth. 
• Have resilience and drive with accountability and responsibility when something doesn’t go as planned. 
• Embrace change and be nimble though the dynamic and evolving environments.
• Nurture the connections you make, bolster your network with reliable and innovative ideas. 

POSITION OVERVIEW:

The Branch Operations Supervisor is responsible for being the point of contact for the Branches Sales Support team who are the single point of contact for a sales agent or agents processing client products and business portfolios.  The Branch Operations Supervisor is responsible for being an escalation point to the team in terms of ensuring that all customer requirements are met, while liaising with suppliers, customers, employees, and the sales force to best meet client needs.  

RESPONSIBILITIES:

Responsibilities include the following but are not limited to:

Management Responsibilities:

• Point of contact for branch sales support team, assist with questions and escalate issues.
• Develop backup plan for branch, provide backup support as needed
• Oversee orders from inception to payment, in alignment with Stephen Gould policy and procedures
• Escalate any personnel concerns/issues to Regional Office Manager
• Assist with onboarding of any office staff
• Support implementation of any new corporate or divisional processes or initiatives
• Epicor training lead/liaison for branch
• Manage all office bills
• Allocate warehouse/facility billings
• Report hours for hourly employees to payroll
• Assist with standard and ad hoc reporting for management
• Hold regular meetings with the Account Coordinator team to ensure productive performance.
• Will be responsible for team building budgets.
• Support Sales Agents' business; performs all standard AC responsibilities

CANDIDATE PROFILE

Basic Qualifications:

• Associate degree in Business or related discipline + 2 years of experience required.
• Bachelor’s degree in business or related discipline highly preferred
• High Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools – such as Microsoft Teams, Webex and Zoom highly preferred 
• Bilingual English/Spanish highly preferred
• ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing, services, financial and other processes of an organization highly preferred.
• This role offers the opportunity to work a hybrid working model.
• Providing operational oversight and understanding orders that need to be investigated or reconciled.
• Must be a strong partner to the Operations Manager who oversees manufacturing and engineering.
• Be able to act as the right hand to the Sales Manager ensuring business is process correctly and if there are issues that need to be escalated that the sales manager made aware.

 Additional Qualifications

• Excellent communication skills, effectively presents information and frames content
• Experience working within an AS9100-certified manufacturing environment is a plus
• Strong math and verbal skills
• Organized, self-motivated and takes initiative
• Interpersonal communication strengths to perform in a collaborative team environment 
• Some accounting/bookkeeping experience is preferred

THIS POSITION DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE(S) INCUMBENT IN THIS POSITION. EMPLOYEES WILL BE REQUIRED TO FOLLOW ANY JOB-RELATED INSTRUCTIONS AND TO PERFORM ANY OTHER JOB-RELATED DUTIES REQUESTED BY ANY PERSON AUTHORIZED TO GIVE INSTRUCTIONS OR ASSIGNMENTS.

Stephen Gould is an equal opportunity employer