Occupancy Specialist II

Background

2Life Communities has been at the heart of positive change in the affordable senior housing ecosystem since 1965. We develop, manage, and advocate for high-quality, affordable housing and services that support aging in community, helping older adults and their families enjoy stability, dignity, and peace of mind. Our mission is to ensure that every older adult has the opportunity to live a full life of connection and purpose in a dynamic, supportive environment.

GENERAL SUMMARY

The Occupancy Specialist II position supports the 2Life Compliance team in performing applicant/resident certification and recertification processing for Section 8 and Low Income Housing Tax Credit programs in a timely fashion. This position may also have the responsibility to assist the Leasing Coordinator to more efficiently qualify, show, and lease vacant units as needed.

ESSENTIAL JOB FUNCTIONS

• Processes resident-related income and asset verification to complete timely recertifications, partnering with the Compliance Supervisor to meet deadlines
• Addresses EIV discrepancies timely. 
• May conduct timely monthly voucher processing
• Conducts in-person interviews with tenants and applicants, with an ability to effectively communicate the rent determination process
• Maintains accurate and complete manual tenant files and ensures electronic copies
• Communicates with prospective applicants to explain the applicant selection process, conducts in-person interviews to collect documentation, shows available units, and prepares move-in paperwork
• Assists with successful Audit preparation
• Acts as a resource for the guidance of this functioning to less experienced 2Life Compliance staffers
• Management may ask the Occupancy Specialist II to assist at other 2Life campuses as needed.

OTHER DUTIES AND RESPONSIBILITIES

• Performs reception duties, including answering phones and greeting guests, and providing general application information as needed
• Assists 2Life Team with Wait List application processing and filing
• Assists with resident issues as needed
• Performs additional duties as assigned

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Three years in property management compliance for affordable residential communities is required
• Certification for processing Section 8 and Low-Income Housing Tax Credit subsidies required
• Fair Housing certification required
• Experience with Yardi and Rent Café industry-based software preferred
• Proficient in spreadsheet software
• Enormously skilled in math, problem-solving, and interpersonal interviewing 
• Must be self-directed, detail-oriented, well organized, team orientated with the ability to work flexibly in order to manage multiple responsibilities at the same time
• The person in this role must be customer friendly to positively represent 2Life Communities as future housing
• Bilingual skills in English/Russian or English/Chinese preferred
• Must be patient and kind in multi-cultural environment
• Demonstrates capacity to respect and support older adults to live independent and dignified lives regardless of physical ability.

Beyond the Paycheck: Why You’ll Love Working Here:

We don’t just offer a job; we invest in your entire life. Our "Total Rewards" package adds an extra 27% to 30%+ in value on top of your base salary.

• Comprehensive Health: Premium Medical, Dental, and Vision coverage for you and your family.
• Future-Proofing: 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).
• Rest & Recharge: Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.
• Family-Friendly: Inclusion for your "+1" and dependents, plus Pet Insurance for your furry family members.

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.