IT Infrastructure Engineer

Foxconn System LLC

Job Description – IT Infrastructure Engineer

FLSA Status: Exempt

Location: Lordstown, OH

Reports To: IT Infrastructure Manager

Primary Function: The IT Infrastructure Engineer administers and supports the organization’s server, storage, virtualization, cloud, backup, monitoring, security, and business-application infrastructure. This position maintains reliable and secure operations, responds to incidents, supports users and projects, and develops documentation and recovery practices that minimize business disruption.

Company Overview – Hon Hai Technology Group - Foxconn

Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the world’s largest electronics manufacturer and leading provider of technological solutions with a network of over 233 campuses across 24 countries. In the US, Foxconn employs 8,000 across 56 different sites with manufacturing operations in Virginia, Wisconsin, Ohio, Indiana, Texas, and California. As of 2025, Foxconn ranks 28th among the Fortune Global 500 and reported revenue of approximately USD $259 billion.

The company’s diverse product offerings span four major segments: smart consumer electronics, cloud, and networking solutions, computing, and various other components. Foxconn makes 40% of the consumer electronics that we find in our everyday lives. In recent years, Hon Hai has adopted the 3+3 strategy, focusing on three emerging industries - electric vehicles, digital health solutions, and robotics - while leveraging three key technologies: next-generation communications, artificial intelligence (AI), and semiconductors. Together, these initiatives position the company as a leader in innovation for the 21st century. 

Hon Hai Technology Group is deeply committed to championing environmental sustainability within its manufacturing processes. By integrating sustainability into its operations framework, the company strives to serve as a best-practice model for global enterprises, enhancing corporate responsibility while meeting the growing demand for environmentally conscious production methods. 

Duties and Responsibilities:

• Administer physical and virtual server environments, including Windows Server, Linux, VMware vSphere/vCenter, and the planned Nutanix platform.
• Manage enterprise storage and backup services, including Dell PowerStore, Synology NAS, Veeam server backup, Microsoft 365 backup, recovery testing, and disaster-recovery readiness.
• Administer Microsoft 365 services, including Exchange Online, Entra ID, SharePoint, Teams, identity, access, and tenant-level support.
• Monitor infrastructure and security health using Zabbix, Google SecOps, and related tools; investigate alerts, incidents, anomalies, backup failures, and certificate expirations.
• Administer IT service-management and remote-management platforms, including Kaseya Autotask and Datto, while prioritizing tickets, incidents, changes, and escalations.
• Support core infrastructure services and hosted applications, including Active Directory, Group Policy, DNS, DHCP, IIS, SQL Server, SFTP, certificate authorities, VPN certificates, and application license servers.
• Manage Apple Business Manager and Microsoft Intune enrollment for supported Apple devices and assist with endpoint configuration and access requirements.
• Plan and deliver infrastructure projects such as virtualization migrations, network and wireless deployments, data-center improvements, application hosting, and vendor-led implementations.
• Maintain accurate technical documentation, SOPs, runbooks, inventories, system configurations, compliance evidence, and knowledge-transfer materials; provide professional customer support and coordinate with vendors and Central IT. 

Required Education

• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field; or an equivalent combination of education, technical training, certifications, and relevant experience.

Required Experience

• Seven or more years of relevant infrastructure, systems administration, or enterprise IT support experience is preferred.
• Demonstrated experience with the following is preferred:
  • Microsoft Windows Server, Linux, Active Directory, Group Policy, DNS, and DHCP
  • Microsoft 365 administration, including Exchange Online, Entra ID, SharePoint, Teams, and Intune
  • VMware vSphere/vCenter; exposure to Nutanix or other hyperconverged infrastructure a plus
  • Enterprise storage, backup, restoration, disaster recovery, and business-continuity practices
  • Infrastructure and security monitoring, incident response, vulnerability remediation, and information-security controls
  • PowerShell scripting or other automation methods
  • SQL Server, IIS, SFTP, PKI/certificate management, and application license services
  • ITSM, change management, project coordination, vendor management, and technical documentation

Required Competencies

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Required Skills/Licenses/Certifications

• Strong troubleshooting and root-cause analysis across servers, virtualization, storage, backup, cloud, identity, applications, and network services.
• Ability to administer secure access, privileged roles, certificates, system configurations, and operational controls in an enterprise environment.
• Ability to monitor system health, respond to incidents, restore services, and communicate status and risk clearly to technical and business stakeholders.
• Working knowledge of Microsoft 365, Windows Server, Linux, VMware, Nutanix, Veeam, PowerStore, Synology, Zabbix, Google SecOps, Kaseya Autotask, Datto RMM, and Intune or comparable technologies.
• Proficiency in documenting architecture, configurations, procedures, recovery steps, support knowledge, and audit or compliance evidence.
• Ability to manage multiple priorities, participate in daily operational reviews, and coordinate work with internal teams, vendors, and Central IT.
• Understanding of security governance, data classification, retention, acceptable-use requirements, and ISO 27001-aligned practices.
• Relevant certifications such as Microsoft, VMware, Nutanix, Veeam, CompTIA, or ITIL are preferred but not required.
• Availability to support planned maintenance, incident response, and after-hours escalation when business needs require.