Lead Case Manager- Family Advocacy

Position Description

Job Title: Case Manager- Family Advocacy

Reports To: Director of Family Advocacy Services

Location: Baltimore, MD

Standard Hours: 8:30 AM – 5:30 PM

Supervises: N/A

About the Green & Healthy Homes Initiative

The Green & Healthy Homes Initiative (GHHI) is a 501(c)(3) entity with the mission of breaking the link between unhealthy housing and unhealthy families. GHHI supports housing, environmental health, and energy efficiency services for families in communities around the country, as well as conducting direct services in Maryland. GHHI’s delivery model is based on its data-driven philosophy that public and private social investments are optimized and social program outcomes are maximized when the energy, health and safety needs of an occupied home are addressed comprehensively, efficiently and simultaneously.

Green & Healthy Homes Initiative is a diverse, inclusive, and equitable workplace where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, disability, or any other characteristic protected by federal, state, and local laws feels valued and respected. GHHI’s commitment to a nondiscriminatory approach provides equal opportunity for employment and advancement in all departments, programs, and locations. The organization respects and values diverse life experiences and heritages and ensures that all voices are valued and heard.

Position Overview:

The Case Manager-Family Advocate works to ensure that tenants’ rights are protected while lead hazards and other defects are remediated in client homes. This position provides tenant’ rights assistance, case management, resource navigation, and lead poisoning prevention, asthma and healthy homes education statewide to reduce lead poisoning, asthma episodes and household injury. The Case Manager-Family Advocate conducts home visits with families in Baltimore City and throughout the Baltimore Metro region, as well as occasional visits elsewhere in the state. The position serves on the Maryland Programs Department team and assists the Vice President of Maryland Programs and the Director, Family Advocacy Services in the effective implementation of the Family Advocacy Services Program by recommending and assisting in the implementation of initiatives, policies and processes to improve client outcomes, program operations, enhance the client experience and promote program partnerships. 

Duties and Responsibilities:

• Educate, assist, and advocate for families facing lead and other environmental health hazards in their homes in order to help those families achieve safe and stable housing including but not limited to: helping tenants to send written Notices of Defect to their rental property owner for the repair of hazards, coordinating enforcement actions with City and State agencies, and facilitating client resource referrals.  
• Conduct in-home and virtual visits to educate tenants on tenant’s rights, lead poisoning prevention, asthma, and other home-based environmental health hazards.
• Provide case management support to client families to increase housing stability and energy security, and improve health, educational and social outcomes.
• Where the best option for a lead-affected family is to relocate from the property, work with client families to help facilitate that move to lead safe housing and coordinate resources including possible relocation assistance grant applications where that funding exists.
• Serve as a liaison between lead-affected families and appropriate agencies when seeking services and assistance.   
• Assist eligible Baltimore City resident families receive lead preference Housing Choice Vouchers to relocate from lead hazardous housing to lead certified housing.
• Track clients and provide resources and follow-up assistance to Baltimore City Housing Choice Voucher Program recipients receiving lead preference vouchers.
• Coordinate GHHI’s CDBG funded Relocation Assistance Grant Program including application review, purchase order processing, case management and funds disbursement. 
• Conduct Green & Healthy Homes trainings and presentations to health and housing professionals, parents, property owners, community residents, and community partners among others.

• Report data in GHHI Efforts to Outcomes (ETO) Client Database in compliance with standards and protocols.
• Maintain responsibility for internal weekly project reporting.
• Assist the Vice President of Maryland Program Services and Director, Family Advocacy Services in preparing monthly, quarterly and annual reporting to funding agencies.
• Participate in weekly and other team meetings as appropriate. Provide research, analysis and recommendations on policy and program best practices. 
• Participate in outreach and community education activities and events on an as-needed basis, including occasional events that support program visibility, education, and client engagement.
• Other duties as assigned related to organizational mission and programs.

MINIMUM QUALIFICATIONS

• Bachelor’s or Associate’s Degree in public health, environmental science, social work or related field.
• Two years of experience in non-profit, public or private agency client case management or client services logistics coordination.
• Strong written and oral presentation skills.
• A self-starter with excellent organizational and time management skills.
• Proven ability to work efficiently in a fast paced environment, prioritize tasks, and follow projects to completion on schedule to achieve results for clients.
• Attention to detail.
• High proficiency in Microsoft Office.
• Flexibility, initiative, and a collaborative spirit.
• Passionate, mission-driven professional with strong work ethic.
• Desire to work in a team environment to produce impact in the lives of low income children, families and seniors.

PREFERRED QUALIFICATIONS AND SKILLS (not required)

● Licensed Clinical Social Worker (LSCW) or Master of Social Work (MSW).

● Certified Community Health Worker.

● Spanish speaking skills beneficial.

Position-Specific Requirements

This position will be assigned duties that require the operation of a motor vehicle. The incumbent must maintain ready access to a motor vehicle, possess a valid motor vehicle operator's license in the State of Maryland, and required auto insurance.

This is a full-time, exempt position based in our Baltimore, Maryland headquarters. Position includes full benefits package and competitive salary commensurate with experience. The organization is an equal opportunity employer.

Additional Information: This is a full-time, exempt position. The Green & Healthy Homes Initiative is an Equal Employment Opportunity (EEO) employer. GHHI does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. GHHI has a deep commitment to racial, gender and ethnic diversity and seeks applicants from all qualified persons