Practice Manager

Overview: Works for a Federally Qualified Health Center. 

Duties and Responsibilities: 

• Supervise Clinic operations in conjunction with Director of Facilities & Practice Operations 

• Liaison between medical staff, patients, and other external health care delivery services. 

• Oversees Medical Clinic Staff functions and duties are aligned with overall operations. 

• Promotes, models, mentors, and leads customer service excellence. 

• Supervise implementation and adherence of all agency policies 

• Participates in the interview selection and recommendation for hiring 

• Supervise patient scheduling and flow of patient procedures 

• Supervise computer data input by front desk and eligibility staff 

• Ensure all patient encounters are checked in and checked out in an accurate and timely manner 

• Adhere to budget and budgetary guidelines 

• Perform evaluations on front desk & eligibility staff. 

• Manage contract reporting calendar and update as necessary 

• Supervise compilation of all needed materials for program quarterly reports 

• Monitor site-specific productivity goals and objectives for the site. 

• Responsible for overseeing adequate medical coverage for designated site 

• Provides orientation to new staff. 

• Responsible for ensuring front desk & eligibility staffing patterns are conducive to needs at location. 

• Coordinates training and continuing education for staff. 

• Approve timesheets and PTO for designated staff. 

• Responsible for the allocation & reconciliation of petty cash per site. 

• Prepares the daily deposit of patient payments for submission. 

• Be able to handle customer service issues for staff & patients. 

• Other duties as assigned by the Director of Facilities & Practice Operations 

Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements: 

• College degree preferred (experience may substitute for degree) 

• Must have 4 years of experience in a position with managerial responsibilities  

• Bilingual in English & Spanish preferred. 

• Proficiency in Microsoft word and Outlook. 

• Minimum typing speed of 35 wpm. 

Continuing Education and Training Requirements: 

Participates in training required by the funding source and/or required by licensing board.