FOOD SERVICE ASSOCIATE

Description

GENERAL SUMMARY

The Food Service Worker performs a wide variety of duties involved in preparing, serving food and beverages and/or cleaning, ware washing functions in one or more of a variety of food service environments. Is responsible for the assembly, serving, and/or delivery of meals to residents and/or staff in an efficient, professional, and timely manner. This position functions as part of the team that ensures food safety and quality for residents, visitors, and staff. 

CORPORATE PHILOSOPHY

It is the obligation of each employee of Catholic Health Services to abide by and promote the mission and values of the System to ensure that excellent services are delivered with compassion.

PRINCIPAL DUTIES AND RESPONSIBILITIES

 (The following duties and responsibilities are all essential job functions, as defined by the ADA, except those that begin with the word "May.")

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of residents served. This includes knowledge of the physical and psychological needs of residents served and the ability to respond appropriately to those needs.
• Adheres to proper food safety/sanitation standards and always maintains a clean work area. 
• Uses standardized recipes when necessary to prepare daily menu items for resident meals, café meals, and catered items, maintain proper food temperatures and follows labeling protocols.
• Follows daily production guidelines as directed by management, maintaining the quality, temperature and appearance of foods. Relaying any issues with the food to the supervisor. 
• Assembles resident trays, assuring that all items correspond to the tray ticket in accordance with the department guidelines, as assigned.
• Assures delivery of resident trays within timeframe established by the department.
• Delivers between meal nourishments and tube feedings directly to resident/resident room. Maintains floor stocks and coffee makers in nourishment rooms.  
• Clears and returns resident trays to dish room to scrap, wash, sanitize, and return to station for the next service. 
• Responsible for all catered events if needed; including the timely set up of all food items, attractive service and clean up/retrieval. May be required to work special functions as needed or assigned by management.
• Mediates resident concerns regarding meal service assuming the role of resident advocate regarding food services and taking ownership of a problem and assuring a positive outcome. 
• Communicates with coworkers and other departments effectively regarding resident support issues, requests and other special situations.
• Demonstrates accountability for the proper use of Resident’s Protected Health information (PHI).
• Requisitions necessary food and supplies, maintaining established par levels in their related work area.
• Assists Cook and/or Nutrition Assistant as assigned by management.
• Operates various food service equipment in order to perform assigned task which includes but is not limited to slicer, coffee machines, label printer, PC with tray trackers software, thermal printers, etc.  
• Assists in training new employees.
• Performs other food service functions as assigned.

Disclaimer

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

EEOC Statement

CHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES

Education, Experience, and/or Skills Required

• Excellent organizational, communication, and math skills
• Ability to use a mobile phone to text
• Capacity to be a team player and problem solver
• Demonstrated ability to learn nutrition and understand diet modifications
• Capability to handle stress and adapt to changes in the workplace.  
• Ability to tolerate working in resident care areas in varied situations.   
• Always present a professional appearance 

Education, Experience and/or Skills Preferred

• High School Diploma or GED
• Minimum of one year of food service experience in a healthcare setting

License/Certification Required

• State of Florida Food Handler Training Certificate within 30 days of start date of position or
• ServSafe® Food Service Worker Certificate required within three months of start date of position.