Events Social Service Manager

Description

Job description:

Join the Shade Hotel Redondo Beach Team as Our Next Social Events Services Manager

We’re currently seeking a seasoned hospitality-hearted Social Events Services Manager with 3-5 years of day of event and wedding planning experience to join our friendly, fast-paced, and fun-loving team.

If you thrive on creating moments of delight, have a passion for weddings and social events, and take pride in bringing a client’s vision to life with prompt professionalism and flair, we’d love to meet you. Our culture is grounded in kindness, creativity, and collaboration—and we’re looking for someone who shares our commitment to show up, make it special, and always deliver with a smile.

Compensation: $70,304 | health insurance | holiday pay | sick pay | opportunities for advancement | 401K with match after qualifying period | employee assistance program | life Insurance | free parking | generous food and hotel room discounts | employee referral program | work by the ocean |

What you will do:

• Services Social Events, Weddings, Buyouts and VIP Corporate events
• Key point of follow-up communication on all finalized sales contracts from Events
• Effectively identifies and communicates guest needs
• Generates BEOs, creates floor plans and creates event timelines based on needs of the event
• Attends all assigned events and stays through the last key point of service on the timeline.
• Captures the client’s vision and effectively assists with developing client menus and service timelines that help execute the clients needs.
• Ensures excellent guest service with a respect for quality and careful attention to service and details, “ finding the yes “ whenever possible.
• Works closely with clients with continued planning and execution based on the servicing timelines assigned to the department schedule
• Maintains accurate files
• Communicates all event food and beverage needs, setup requirements, and operational details to Banquet Management and Culinary team in a timely manner and meets all servicing deadlines for event details
• Regularly attends BEO meetings for assigned events, and secures approval for all special requests with Banquet Manager or Culinary Management
• Relays guest complaints and/or problems to Managers to ensure quality product delivery and guest satisfaction
• Acts as the key liaison between Sales and the Guest while following-up and keeping all appropriate team Members and departments aware of event changes or guest concerns
• Is consistently and willingly available to assist with special projects and events
• Assists Sales Manager or Sales Director with quoting and negotiating pricing and processes contracts and estimates if the Sales Manager or Sales Director is not available to do so
• Executes contract addendums as needed with the Sales Managers approval
• Be available to assist client while on site at appropriate times (evening and weekends are required).
• Requires schedule flexibility to accommodate irregular or extended hours, sometimes with little notice due to the nature of last minute event bookings.
• Participate in wedding tradeshows as required
• Attend required in-house meetings
• Meet and greet clients, conduct property tours, and promote facilities and services in the absence of the Sales Manager
• Assist with the overall set up and implementation of events and meetings
• Assist with invoicing and billing and collects all outstanding final balances by accounting deadlines
• Administration duties as needed

Skills Requirements

• Minimum 3-5 years of day of event coordination
• Minimum 3-5 years experience planning and executing social events and weddings
• Excellent personal computer skills with experience in Microsoft Office, Google Suite and Delphi convention management software. Tripleseat experience a huge plus.
• Possess above average verbal and written communication skills.
• Possess excellent organizational skills.
• Ability to meet deadlines and handle difficult situations with professionalism.
• Ability to handle multiple tasks and priorities and work well under tight deadlines and pressure
• Professional polished appearance is required at all times and in compliance with company dress code.

We take our hiring process very seriously and are committed to our applicants. If you are energized reading the description above and meet these qualifications, we want to hear from YOU!

ABOUT SHADE RB: Shade Hotel Redondo Beach is the newest waterfront luxury boutique hotel in L.A. It offers guests 54 marina view luxury hotel rooms, multiple unique event spaces, a marina front restaurant and bar, and a rooftop Aquadeck, complete with a dipping pool, cabanas, and lounge with views from Palos Verdes to Malibu. For more information about our company please visit www.zislisgroup.com and www.shadehotel.com.

Zislis Group Inc. dba Zislis Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Zislis Group Inc. dba Zislis Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.