Team Member - Retail (Full and Part Time shifts) | Cullman

Position Title: Team Member - Retail

Reports To: Retail Supervisor

Department: Retail

FLSA Status: Nonexempt

POSITION SUMMARY

The Team Member - Retail plays an essential role in creating a welcoming, organized, and positive shopping experience for America’s Thrift customers. This position supports daily retail operations by providing exceptional customer service, assisting customers with merchandise, operating the cash register, maintaining an organized and visually appealing sales floor, and ensuring merchandise is presented according to company standards.  The Team Member - Retail is expected to work with a sense of urgency, demonstrate a strong commitment to teamwork, and contribute to achieving store sales, productivity, and customer service goals. Successful team members are dependable, energetic, customer-focused, and comfortable working in a fast-paced retail environment. This position also serves as an ambassador for America’s Thrift by demonstrating the organization’s Core Values and supporting its mission within the communities we serve. To meet the needs of store operations, this position requires flexibility to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.

KEY RESPONSIBILITIES

• Warmly greets and engages with customers upon entry  

• Promptly responds to customer inquiries and requests  

• Assists customers in locating merchandise throughout the store  

• Attends promptly to cash register calls and operates the register as necessary  

• Approaches tasks with a strong sense of urgency  

• Adheres to proper procedures for handling claims merchandise  

• Maintains a well-organized and visually appealing sales floor  

• Possesses knowledge of products, discounts, and the company's mission  

• Stays informed about all aspects of store operations  

• Completes any additional duties as assigned by management  

• Other duties as assigned by management.

QUALIFICATIONS

• High School Degree, GED or equivalent work experiences preferred   
• Must be at least 16 years of age   
• Displays excellent sales and customer service skills through interactions both in person and on the phone   
• Ability to anticipate customers’ needs and recommend merchandise   
• Prolonged periods of standing and walking throughout the retail space.   
• Ability to count and handle money   
• Ability to operate cash register   
• Must be able to meet physical demands   
• On-the-job training provided   
• Ability to work a rotating schedule (mid-shifts, evenings, weekends and holidays) 

PHYSICAL REQUIREMENTS

• Ability to stand and walk on hard surfaces, including tile and concrete, for prolonged periods throughout the work shift.
• Ability to frequently bend, stoop, kneel, crouch, reach at or above shoulder level, and perform repetitive movements while stocking, organizing, and handling merchandise.
• Ability to frequently lift and carry merchandise or other materials weighing up to 50 pounds.
• Ability to frequently push and pull merchandise, racks, carts, or other materials requiring up to 25 pounds of force.
• Ability to safely climb and maintain balance when using approved ladders or step equipment, as required to access merchandise or supplies.
• Ability to use hands and fingers to handle, grasp, feel, scan, sort, tag, and otherwise manipulate merchandise, cash, equipment, and supplies.
• Ability to perform repetitive hand, wrist, and arm movements associated with operating a cash register, handling merchandise, stocking, and maintaining the sales floor.
• Ability to communicate effectively with customers, donors, team members, and management and to hear communications and other sounds necessary for safe store operations.
• Visual ability sufficient to operate a cash register, read merchandise tags and signage, identify products, handle currency, and safely navigate the store.
• Ability to perform physical activities at a consistent pace in a fast-paced retail environment throughout the scheduled shift.
• Ability to work primarily indoors in a retail environment with semi-controlled temperatures, with occasional exposure to outdoor weather and temperature conditions as business needs require.
• Ability to work a rotating and flexible schedule, including mid-shifts, evenings, weekends, and holidays.

WHY AMERICA’S THRIFT

Founded in 1984, America’s Thrift is more than a retail company — we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like “a new store every day.” Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.

At America’s Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.

Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.

BENEFITS

America's Thrift is proud to offer:

• On-demand pay
• Flexible scheduling options
• Monday–Friday day shift schedules
• Medical, dental, and vision insurance for full-time team members
• Employee discounts
• Paid time off
• Career growth and advancement opportunities
• So much more!!

EQUAL OPPORTUNITY EMPLOYER

America's Thrift is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.

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