Junior Service Technician

JUNIOR APPLIANCE REPAIR TECHNICIAN ~ Paid Training & Career Growth

Start your career in Appliance Repair with Yale Appliance!

We're hiring both entry-level and experienced Appliance Repair Technicians. Whether you're new to the trade or already skilled, this is your chance to start a stable, rewarding career in a hands-on, problem-solving, and technology-driven trade with a company that values its employees and supports their growth every step of the way.

WHY APPLIANCE REPAIR?

• A growing industry that’s no longer taught in schools.
• The average Massachusetts home has 5+ appliances, but the state has only about 660 trained Appliance Repair Technicians.
• That's a huge demand with very few people who can do the work.

Bring your background in HVAC/R, electrical, electronics, or plumbing and we’ll train you to troubleshoot, diagnose, and repair home appliances.

TRAINING PROGRAM ~ LEARN & EARN

We'll set you up to succeed in our 1,000-hour paid training program (no unpaid apprenticeship required):

• Classroom and computer-based learning.
• Hands-on practice in our shop.
• Shadowing on the road with experienced Technicians.
• Mentorship, resources, and ongoing support.
• Training in customer communication and conflict resolution.

After 6 months, you'll ride along with a trainer for a few weeks to make sure you're confident before going out on your own.

Want to hear from our CEO and learn more about becoming a Service Technician at Yale Appliance?

• Watch Steve Sheinkopf answer top questions: https://yaleappliance.wistia.com/medias/eznholg79r (copy/paste to watch video).
• See what to expect in our hiring process: https://yaleappliance.wistia.com/medias/x084r1kzqo (copy/paste to watch video).

PAY & CAREER GROWTH

• Entry-level: $25.00 per hour to start, with increases during training. Many new Techs earn up to $29.00 per hour in just 6 months.
• Experienced Technicians (3+ years): up to $40.00 per hour.
• Paid from Day 1.
• Van and fuel card provided right away (your commuting costs are covered even during training).
• Optional Saturday overtime when available, but no on-call and no nights.
• 40 hours/week, Monday–Friday, 7:30am start (in the service business, your end times vary based on route and your time management skills).

WHAT IT TAKES TO SUCCEED

This role is rewarding but it's a lot of work and you'll be challenged every day. You’ll need to be:

• Mechanically inclined and like fixing things.
• Self-motivated with strong time management skills.
• Comfortable working independently and driving ~3 hours daily.
• Professional in both appearance and communication with customers.
• Physically able to lift, maneuver, and work with appliances and tools.
• Ready to "go back to school" for the next 6 months.
• The desire to learn something new, ask questions, and communicate.
• Fixing appliances while alone in a customer’s home is tough and not for everyone.

If you like challenges and problem-solving, being hands-on, and building real skills, you’ll thrive here.

BENEFITS & HIGHLIGHTS

• Medical, Dental, and Vision Insurance
• Paid Sick & Vacation Time
• Profit Sharing & Quarterly Bonus Eligibility
• Life, AD&D, Short- and Long-Term Disability Insurance
• 401k with Company Match
• Flexible Spending Accounts & HRA
• Annual Reviews
• Clothing Allowance (company paid uniforms & boots)
• Company-provided tools, van, and credit card for gas
• Employee Discount & Referral Program
• Employee Assistance Program (EAP)

REQUIREMENTS

• Must have 2+ years in electrical, electronics, HVAC/R, maintenance, or plumbing.
• Customer service skills: must be comfortable communicating directly with customers in their homes.
• Basic computer skills (email, internet, apps, navigating portals, video calls).
• Comfortable working independently with solid time management skills.
• Experience working in residential settings strongly preferred.
• Physical ability to handle repetitive lifting and maneuvering of appliances and working with tools.

*Hours worked here do not count toward professional licensure/apprenticeships.

ABOUT US

In business for 102 years, Yale Appliance is a leading retailer featuring high-end home appliances with top brands including SubZero, Wolf, Miele, Bosch, Thermador, Samsung, LG, Speed Queen, and more. We operate 6 showrooms (Dorchester, Framingham, Hanover, Hyannis, Nantucket, and Norton), a state-of-the-art Training Center, and a Distribution Center conveniently off Route 495.

Ready to start your career in a trade that blends problem-solving, technology, and hands-on skills? Apply today and grow with Yale Appliance.

All interested applicants must consent to the following:

• Ability to be CORI certified (background screening)
• Valid driver's license with clean driving history
• Pre-employment physical (including a lift test)
• Drug testing