Program Manager, ReplenishRx

Summary:

With extensive experience in pharmaceutical distribution, a network of over 1,600 clinics and health centers, and robust compliance and audit systems, Direct Relief serves as a key access point for healthcare providers seeking donated medications from pharmaceutical manufacturers. 

Under the general direction of the Regional Director of U.S. Programs, the Program Manager for ReplenishRx leads the development and expansion of Direct Relief’s ReplenishRx program. This position is responsible for driving program strategy, strengthening operational systems, and ensuring clinics, health centers, and charitable pharmacies have sustainable access to donated medications and medical supplies, while maintaining rigorous compliance, accountability, and audit standards. 

This role requires a self-starter who can independently identify opportunities, solve problems, and implement improvements in an evolving and resource-constrained environment. Strong communication skills are essential to effectively engage internal and external stakeholders, including healthcare partners, pharmaceutical manufacturers, and Direct Relief leadership. 

The ReplenishRx Program is an innovative approach to delivering in a manner similar to Patient Assistance Programs (PAPs) in the United States. It centralizes access to PAP medications through a single-entry model and shifts from a per-patient, per-drug structure to a bulk distribution model that enables clinics and pharmacies to serve eligible low-income, uninsured patients more efficiently. 

Essential Duties and Functions:

 Partnership Management & External Engagement

• Serve as a primary point of contact for pharmaceutical manufacturers, fostering strong, long-term partnerships 
• Collaborate with Corporate Engagement to support donor outreach and program growth 
• Build and maintain strong relationships with clinics, health centers, and charitable pharmacies 
• Conduct site visits and support implementation of donation agreements and compliance requirements  

Program Development & Continuous Improvement

• Lead ongoing development, refinement, and scaling of ReplenishRx, identifying opportunities to improve efficiency, access, and impact 
• Proactively assess program performance, partner feedback, and operational challenges to implement data-informed improvements 
• Monitor industry trends, PAP evolution, and policy changes to inform program strategy and innovation 
• Partner with IT to enhance system functionality, reporting capabilities, and data visibility 

Program Management & Strategy

• Manage program budgets, proposals, and spending 
• Establish and track performance metrics to evaluate program effectiveness 
• Support day-to-day operations in coordination with program staff, ensuring alignment between strategy and execution  

Program Operations & Compliance

• Oversee and continuously improve enrollment processes, ensuring clarity, efficiency, and compliance 
• Implement and maintain Standard Operating Procedures (SOPs) and program guidelines 
• Strengthening policies and controls to prevent drug diversion, misuse, and non-compliance 
• Collaborate closely with Partner Success, Pharmacy, and Legal & Regulatory Affairs to ensure audit readiness and adherence across all partners 

Communication & Stakeholder Engagement

• Develop clear, consistent communications for internal and external audiences, including partners, leadership, and boards 
• Translate complex program requirements into accessible guidance for partners 
• Prepare and deliver presentations, reports, and program updates 
• Represent Direct Relief at conferences, convenings, and external forums 

Qualifications

• Demonstrated expertise in Patient Assistance Programs (PAPs) and pharmaceutical access programs 
• Proven ability to lead program development and drive continuous improvement initiatives 
• Strong project management skills with the ability to manage multiple priorities independently 
• Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences 
• Experience working with healthcare providers, nonprofits, or pharmaceutical stakeholders preferred 
• Ability to operate as a self-starter, exercising sound judgment and initiative in a fast-paced environment 
• Experience with compliance, audit processes, or regulated environments strongly preferred 
• Preform other duties as assigned