Sales Operations Coordinator

Description

The Sales Operations Coordinator works as the liaison between Sales and Operations functions to support resolution and communication for customer issues. This person will own the paperwork and data behind our retailer relationships: new item submissions, portal setup and maintenance, SKU and pricing data, promotion and forecast entry, and the materials our brokers use in the field. 

Done well, this role means products hit shelf on schedule, our item and pricing data is accurate everywhere it appears, brokers are equipped, and leadership has numbers it can trust. It keeps the sales team focused on selling.  

The right person wants to grow. This is built as the on-ramp to a more prominent seat on the sales team, and whoever masters it will know our retailers, our items, and our numbers better than almost anyone here. 

 Why Om?
At Om Mushrooms, we’re building THE MOST desirable total wellness brand powered by mushrooms—with the ambition to become the first supplement company to go from #1 in Retail to #1 in Digital.We’re a team of entrepreneurial leaders committed to results, anticipating consumer and retailer trends, driving growth for our customers and partners, and fostering a culture biased to action.Our culture is rooted in A Mushroom Mindset:

• Mushrooms are Rooted in Their Environment – Consumer-Centricity: The consumer is at the core of everything we do.
• Mushrooms Grow Where Others Can’t – Curiosity: We bring open minds and clear voices, continuously asking questions and exploring new possibilities.
• Mushrooms Evolve – Entrepreneurship: We take responsibility, focus on results, and roll up our sleeves to make things happen.
• Mushrooms Grow Efficiently – Velocity: We move with speed and direction, turning ideas into action.
• Mushrooms Heal – Wellness: We value balance, support one another, and create opportunities for growth.
• Mushrooms Rely on Each Other – Community: We believe in the power of connection and building a strong community around the consumers we serve.

Responsibilities:

New item setup and retailer documentation 

• Coordinate new item setup forms, vendor onboarding, and retailer documentation 
• Manage customer setup and maintenance across retailer portals 
• Maintain SKU master data including dimensions, UPCs, case packs, and product specs 
• Coordinate digital assets for retailers 

Promotions and reporting

• Help with entering promotions and forecasts 
• Assist with post-promotion recaps 
• Prepare dashboards and other organizational tools 
• Help maintain UNFI and KeHE stock level dashboards 

Broker and sales support

• Ensure brokers have sell sheets, marketing materials, current pricing, and presentations 
• Ensure marketing and sales materials are updated when products change 
• Monitor retailer websites for pricing issues 
• Serve as the point of contact for inbound sales inquiries 

Organization

• Organize and maintain the sales SharePoint folder 

Requirements

Required

• Strong organizational skills and attention to detail 
• Experience with Excel 
• Ability to manage multiple priorities in a fast-paced environment 
• Excellent communication and follow-up skills 
• Interest in growing into a broader sales role 

Preferred

• Experience working with retailer and distributor portals 
• Familiarity with trade promotion management software 
• Background in CPG, natural, mass, or club channels 

Benefits & Perks

We believe great work happens when people feel supported both professionally and personally. Om Mushrooms offers a comprehensive benefits package designed to support your health, wellbeing, and continued growth, including:

• Competitive compensation and bonus opportunities
• Medical, dental, and vision insurance
• 401(k) with Company Safe Harbor Contribution
• Paid Time Off, paid holidays, floating holiday, and sick leave
• Paid parental leave
• Company-paid life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and career growth opportunities
• Health and Wellness Discounts through Lifemart
• Employee discounts on Om products and friends and family discounts
• The opportunity to take meaningful ownership and grow your career alongside an evolving consumer brand