Cookie Cupboard Manager

Job Posting Title Cookie Cupboard Manager 143 Abbot Street Andover, MA

Job Description

NOTE: This position is located in Andover, Massachusetts. Pay is $17.00-$18.00 hourly. 

For over 100 years, Girl Scouts has empowered girls to lead, break barriers, and create positive change. Girl Scouts’ powerful all-girl space fosters collaboration over competition, and inspires girls to go beyond dreaming to actual doing.

The annual Girl Scout cookie program is the largest girl-led business in the world. It is also the way that Girl Scouts fund their activities and contributions to their communities. Like the Girl Scout program itself, these Cookie Cupboard roles are both an opportunity to earn money and to be part of this fun, exciting, and memorable annual event in the lives of Girl Scouts in your community.

The Cookie Cupboard Manager will support GSEMA's Cookie Cupboards during the annual Girl Scout Cookie Program. The Cookie Cupboard Manager will be responsible for managing cookie inventory and ensuring client service excellence. This is a customer-facing role and will involve processing and filling cookie orders (counted in cases of cookies, each containing twelve packages) for troop volunteers and staff running council-organized Girl Scout programs. This position will report to the Associate Director of Product Program.

This is a temporary, part-time position, is effective at the end of November 2026 to a date to be determined in March 2027.

Hours: Must be able to work the established Cupboard schedule for position and location for the duration of the cookie program:

• Tuesday 8AM - 4PM
• Wednesday 9AM - 6PM 
• Thursday 10AM - 4PM
• Friday 10AM - 1PM
• Saturday 8:30AM - 11AM 

*Hours are flexible and volume-based from end of November 2026 - March 2027.

Environment and Physical Requirements:

Cupboard staff are often exposed to cold weather for extended periods of time and must dress appropriately for various winter weather conditions. This position is primarily outdoors. Will have prolonged periods of standing and moving/lifting cases of cookies.

Cupboard staff must be able to use a step stool, lift up to 20 pounds and be able to move and pack cases of cookies to assist volunteers, families, and staff with loading and unloading cars, vans, and storage areas, indoors and out.

Key Responsibilities:

• Communication: Take calls from volunteers about their orders, address changes and/or adjustments.
• Distribution: Use the cookie program database (vendor-specific software; training provided to track and fill orders. Assist volunteers and staff in picking up their cookie orders by pulling cookies from pallets, reading order forms and providing excellent customer service to ensure a smooth pickup process.
• Quality Control:  Ensure cookie stocks are in excellent condition, organized, properly sorted and ready for distribution.
• Inventory Management: Manage and report Cookie Cupboard inventory daily. Work with Cookie Cupboard team and the delivery agent to provide oversight of the weekly cookie delivery. Maintain inventory by keeping cupboard stock organized.
• Team Collaboration: Work with the Product Program team and staff to make the Cookie Cupboard a positive experience environment for volunteers, family members and staff members picking up cookies.

Skills and Qualifications: 

• High School diploma or equivalent.
• Have a customer-focused mindset, and committed to delivering excellent customer service with a collaborative and supportive approach.
• Candidates will be reliable, solution-oriented, and meet deadlines.
• Ability to quickly learn software programs and use them accurately and efficiently with experience using Microsoft Office (Outlook, Word, Excel) are required.
• Girl Scout experience is a plus.

Join Us in Making a Difference!

At Girl Scouts of Eastern Massachusetts, we strive to create transformative learning experiences and leadership opportunities for our youth members. Diversity, equity, inclusion, and racial justice (DEI/RJ) are woven tightly into our mission of supporting and nurturing girls of courage, confidence, and character, who make the world a better place. We believe in fostering a culture that celebrates differences, promotes unity, and creates growth opportunities for our employees. Girl Scouts of Eastern Massachusetts is an Equal Opportunity Employer. Read more about our commitment to Diversity, Equity, Inclusion, and Racial Justice!

This position requires successful completion of background checks.

Reasonable accommodations may be made to enable individuals to perform the essential functions of the job.