NetSuite Financial Analyst

Company Overview

Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 23 locations – 18 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.

Job Summary

The Heinen’s Financial Systems Analyst serves as the subject matter expert for the functionality, technical architecture, configuration, and data dependencies of the Heinen’s NetSuite platform. This role plays a critical role in the implementation of the new NetSuite General Ledger system and is responsible for supporting ongoing system performance, data integrity, and overall platform health. The Financial Systems Analyst also serves as a key business partner, maintaining a strong focus on internal customer and stakeholder experience while ensuring that system capabilities align with business and financial requirements. This position collaborates closely with Heinen’s leadership, cross-functional internal stakeholders, technology teams, and third-party vendors to support successful system implementation, optimization, and ongoing operations.

Key Responsibilities

• Define, design, and document cross-functional business requirements for NetSuite features, processes, and procedures.
• Develop, manage, and execute comprehensive test scripts; document defects and issues and track them through resolution.
• Identify, assess, and escalate issues at the appropriate level; facilitate decision-making and conflict resolution to support timely delivery of phased project rollouts.
• Lead and facilitate product sprint deployments, including planning, internal user acceptance testing (UAT), and release management.
• Collaborate cross-functionally with internal stakeholders, business leadership, technology teams, and third-party vendors to drive successful project outcomes.
• Support, train, and enable internal stakeholders on NetSuite functionality and processes; develop supporting documentation and training materials as needed.
• Provide guidance and support in resolving customer-reported issues, questions, and system-related challenges.
• Proactively identify business challenges and recommend innovative solutions, processes, and approaches to address current and emerging needs.
• Leverage financial systems and reporting tools to develop, maintain, and enhance reporting templates, data queries, and financial reporting capabilities.
• Serve as the primary Finance liaison between NetSuite and the internal IT team following implementation, ensuring alignment between business requirements, system capabilities, and technical solutions.
• Foster a culture of successful delivery, collaboration, operational excellence, and continuous improvement.
• Manage change control processes, coordinating effectively with internal stakeholders and third-party vendors to assess, communicate, and implement system changes.
• Monitor NetSuite product updates, system enhancements, and upgrades, while evaluating their impact on business processes, controls, and reporting practices.
• Serve as the subject matter expert for NetSuite reporting, supporting the Finance team in developing monthly reporting packages, dashboards, and ad hoc reports for internal stakeholders and departments.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, Information Systems, or a related field.
• 4+ years of accounting and/or finance experience working within a NetSuite environment, including experience with the General Ledger required.
• Strong written and verbal communication skills, with the ability to communicate effectively and appropriately across both internal and customer-facing channels.
• Demonstrated ability to collaborate effectively within cross-functional teams and across all levels of an organization.
• Strong analytical, problem-solving, presentation, time management, and prioritization skills.
• Exceptional organizational skills with the ability to manage multiple projects, competing priorities, and deadlines simultaneously.
• Working knowledge or experience with Agile methodologies and project delivery practices.
• Ability to maintain a strategic, long-term perspective while effectively navigating short-term project challenges and competing priorities.
• Proven ability to communicate complex business, financial, and technical concepts clearly to stakeholders at all levels of the organization.
• Detail-oriented, self-motivated, and adaptable, with the ability to thrive in a fast-paced and evolving project environment.
• Strong understanding of financial processes, systems, reporting, and business requirements.
• Experience with multi-platform system integrations and/or third-party application integrations is a plus.

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.