Entitlements Coordinator

Description

Why Join ADAPT?

It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.

For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth.

SUMMARY

The Entitlements Coordinator, under the supervision of the Senior Entitlements Coordinator, coordinates and administers public benefit programs for the people supported by ADAPT Community Network and its affiliates. The position is responsible for the timely application, maintenance, renewal, and continuity of Federal, State, and local public benefits while maintaining compliance with applicable regulations and agency policies. The Entitlements Coordinator works collaboratively with Residential Directors, Program Leadership, Finance, Admissions, Care Management, government agencies, and interdisciplinary teams to support day-to-day entitlement operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Entitlements Coordinator will include, but are not limited to the following:

• Coordinate the application, verification, renewal, recertification, and ongoing maintenance of public benefits, including SSI, SSDI, Medicaid, MSP, SSP, SNAP, and other applicable Federal, State, and local benefit programs.
• Verify benefit eligibility for new admissions and support continuity of benefits throughout service delivery.
• Prepare, review, and submit required documentation to Federal, State, and local agencies in accordance with established deadlines.
• Monitor pending applications and follow up with government agencies to facilitate timely benefit determinations.
• Track renewals, recertifications, and required documentation to help prevent interruptions in benefits and services.
• Coordinate routine Medicaid renewals, eligibility updates, and supporting documentation.
• Assist with Medicaid conversions, NHED documentation, and other eligibility processes under the guidance of the Senior Entitlements Coordinator.
• Obtain and maintain client bank account information for new residential admissions in accordance with agency policy.
• Monitor financial information that may affect ongoing public benefit eligibility and notify the Senior Entitlements Coordinator of significant changes.
• Communicate with the Social Security Administration, OPWDD, HRA, LDSS, Managed Care Organizations, and other government agencies regarding entitlement matters.
• Respond to requests for information and obtain documentation necessary to support benefit eligibility.
• Monitor and respond to notices, correspondence, and requests received from government agencies.
• Escalate complex eligibility determinations, appeals, overpayments, trust-related issues, and regulatory concerns to the Senior Entitlements Coordinator.
• Utilize agency and government systems, including ePACES, OPWDD CHOICES, Medicaid Client System (MCS), ACCESS HRA, Social Security Business Services Online (BSO), and other systems used in entitlement administration.
• Maintain complete, accurate, and confidential entitlement records in accordance with agency policies and regulatory requirements.
• Document case activity, correspondence, applications, renewals, and contacts with government agencies.
• Prepare reports, summaries, and supporting documentation as requested.
• Ensure timely filing and retention of required entitlement documentation.
• Collaborate with Residential Directors, Program Directors, Finance, Admissions, Care Management, and interdisciplinary teams regarding benefit-related matters.
• Provide courteous, professional, and responsive customer service to people supported, families, guardians, advocates, and internal stakeholders.
• Participate in interdisciplinary meetings, departmental meetings, audits, and committees as requested.
• Assist with departmental projects, quality assurance activities, and process improvement initiatives.
• Maintain knowledge of applicable Federal, State, and local regulations governing public benefit programs.
• Participate in departmental training and continuing education activities.
• Adhere to agency policies regarding confidentiality, HIPAA, financial information, and documentation standards.
• Perform additional duties and special projects as assigned by the Senior Entitlements Coordinator and/or Entitlements Director.
• Maintain professionalism, accountability, and confidentiality in all aspects of work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in Social Work, Human Services, Public Administration, Healthcare Administration, or a related field required.
• Minimum one year of experience administering or coordinating public benefits or entitlement programs.
• Working knowledge of Social Security, Medicaid, SNAP, and related entitlement and public benefit programs.
• Experience working with OPWDD-funded services and people supported with developmental disabilities strongly preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office and database systems.
• Ability to work independently and collaboratively across departments.
• Ability to travel between agency locations and government offices as needed.
• Commitment to ADAPT Community Network's mission and the nonprofit disability services sector.

COMPENSATION: $59,000 - $68,000 Annually + Industry-Leading Benefits

At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported by leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture.

ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.