HOUSEKEEPING SUPERVISOR - CCH

Housekeeping Supervisor

The Ellison, A Tribute Portfolio Hotel | Oklahoma City, Oklahoma
Employment: Full-time
Property: 120-room upscale boutique hotel in Classen Curve
Reports to: Housekeeping Manager or Assistant General Manager
Supervises: Housekeeping Attendants and Housepersons, and Publics as assigned

Property Info

At the Ellison, we believe every stay should feel personal, thoughtful, and distinctly Oklahoma. As part of Marriott's Tribute Portfolio, our boutique hotel celebrates individuality, local culture, and genuine hospitality. Inspired by acclaimed Oklahoman author Ralph Ellison, The Ellison offers guests an elevated experience through exceptional service, curated design, and meaningful connections to our community.

Located in the heart of Oklahoma City's Classen Curve, The Ellison is more than a hotel. We are a neighborhood destination where guests gather, celebrate, and create memorable experiences. If you are passionate about hospitality, enjoy building relationships, and take pride in creating exceptional guest experiences, we'd love to welcome you to our team.

Why The Ellison?

Our associates create experiences that reflect the character of our hotel and the spirit of Oklahoma City. We invest in our people by providing opportunities for growth, professional development, and advancement. Here, you'll join a supportive team that values collaboration, authenticity, and a genuine passion for hospitality.

Position Summary

The Housekeeping Supervisor leads the daily work of the housekeeping team to ensure guest rooms and assigned public areas are clean, well maintained, and ready on time. This hands-on leader assigns and inspects work, coaches associates, coordinates room status with the Front Desk and Maintenance teams, and responds promptly to guest needs. The position helps maintain The Ellison's service standards and Marriott brand expectations while creating a positive, accountable work environment.

Duties and Responsibilities

• Prepare daily room assignments and coordinate priorities based on arrivals, departures, stayover service, special requests, and staffing levels.
• Lead the start-of-shift briefing, communicate service priorities, and monitor progress throughout the day. Adjust assignments and assist with room cleaning when needed to meet arrival times and quality standards.
• Inspect guest rooms, corridors, service areas, and assigned public spaces for cleanliness, presentation, and maintenance needs. Document findings, arrange corrections, and verify that rooms are ready before release to the Front Desk.
• Keep room status accurate in the hotel's systems and communicate ready rooms, delays, discrepancies, and out-of-order concerns promptly to the Front Desk and management.
• Train new associates and provide ongoing coaching on cleaning procedures, productivity, safety, guest privacy, service standards, and proper use of equipment and chemicals.
• Provide timely, respectful feedback to associates; recognize strong performance and report attendance, conduct, or performance concerns to the Housekeeping Manager or Assistant General Manager.
• Respond to guest requests and service concerns with care and urgency. Follow through with the appropriate department and escalate unresolved issues.
• Coordinate with Maintenance to report deficiencies, track repairs, and confirm rooms are properly cleaned and inspected after work is completed.
• Monitor the condition and use of linens, amenities, guest supplies, equipment, and cleaning products. Help maintain organized closets and carts, identify shortages, and reduce waste.
• Follow and reinforce procedures for keys, lost and found, occupied rooms, guest belongings, workplace safety, and chemical handling, including applicable safety data sheet guidance.
• Assist with deep cleaning schedules, special projects, turndown service, and public area coverage as business needs require.
• Complete inspection records, shift reports, and other required documentation accurately and on time.
• Perform other related duties as assigned to support hotel operations and guest service.

Required Skills and Abilities

• Strong attention to detail and the ability to recognize and correct cleanliness or maintenance issues.
• Ability to organize daily work, set priorities, and support the team during changing occupancy and arrival demands.
• Clear, respectful communication with guests, associates, and other departments.
• Ability to train and coach associates and address performance concerns professionally.
• Working knowledge of hotel housekeeping practices, cleaning products, equipment, and basic safety procedures.
• Comfort using or learning hotel room-status and communication systems.
• Sound judgment, discretion, and a commitment to guest privacy and property security.

Qualifications

• High school diploma or equivalent preferred.
• At least two years of hotel housekeeping experience preferred; prior lead or supervisory experience is a plus.
• Ability to work a flexible schedule, including weekends and holidays, based on hotel needs.

Physical Requirements

This position requires frequent walking, standing, bending, reaching, pushing housekeeping carts, and performing room inspections or cleaning tasks throughout the shift. The ability to lift, carry, or otherwise transport up to 30 pounds is required, with or without reasonable accommodation.

Equal Employment Opportunity

The Ellison Hotel is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodations are available to qualified applicants and associates in accordance with applicable law.