Dealership IT Support Specialist

Job Title: Dealership IT Support Specialist

Company: Easterns Automotive Group

Location: Washington DC Area

Easterns Automotive Group is seeking a skilled and dynamic Dealership IT Support Specialist to join our team. As a leader in the certified pre-owned automotive retail space, we're dedicated to providing top-notch service not only to our customers but also in supporting our internal operations. In this role, you will be instrumental in maintaining our IT infrastructure, ensuring all technology-related operations run smoothly across our dealership locations in the Washington DC area.

Benefits:

Joining Easterns Automotive Group means becoming part of a family that values your well-being and professional development. We offer a comprehensive benefits package that includes:

• Health & Dental Insurance: Comprehensive coverage for you and your family.
• Vision Insurance: Support for your eye care needs.
• Life & Disability Insurance: Financial security and peace of mind.
• Health Savings Account (HSA): Flexible spending for health care needs.
• 401(k) with Company Matching: Investing in your financial future.
• Paid Time Off (PTO) & Parental Leave: Balancing work and life.
• Flexible Schedule: Promoting work-life harmony.
• Paid Training & Tuition Reimbursement: Opportunities for personal and professional growth.
• Employee Discounts: Exclusive savings on vehicles and services.

Responsibilities:

As a Dealership IT Support Specialist, your duties will include:

• Maintaining and troubleshooting our Microsoft environment, including software and hardware issues across all dealership locations.
• Managing relationships with IT vendors, ensuring services and products meet our standards and needs.
• Overseeing the installation, configuration, and support of dealership-specific software such as CDK.
• Providing field service support, including setting up and configuring printers, scanners, PCs, and other technology equipment.
• Ensuring all IT-related operations adhere to industry standards and company policies.
• Collaborating with the IT team to develop and implement IT strategies that enhance operational efficiency.

Qualifications:

The ideal candidate will:

• Have proven experience in IT support, preferably with exposure to dealership or automotive industry environments.
• Be knowledgeable in Microsoft environments, dealership-specific software (e.g., CDK), and general IT hardware.
• Possess strong problem-solving skills and the ability to troubleshoot software and hardware issues.
• Demonstrate excellent communication and interpersonal skills for managing vendor relationships and supporting non-technical staff.
• Be self-motivated with the ability to work independently across multiple dealership locations.
• Have a valid driver's license and reliable transportation for field service responsibilities.
• Educational background in Information Technology, Computer Science, or related field is preferred.

If you're passionate about technology and eager to play a key role in the seamless operation of a leading automotive group, we invite you to apply to join Easterns Automotive Group. Your technical expertise and dedication will be pivotal in driving our success.