Residence Case Manager - Full Time

Description

$23.00 - $24.00/hour

Mon-Fri, 8 hour day shifts with weekends and evenings as needed

A Career with A Cause:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. Our mission is to put Christian principles into practice through programs that build healthy spirit, mind, and body for all. The Y strengthens the foundations of communities and families through our key areas of focus; youth development, healthy living, and social responsibility and our core values of caring, honesty, respect, and responsibility. We are committed to this cause because a strong community is achieved when we invest in our children, health, neighbors, and values. 

We are welcoming: we are open to all. We are a place where you can belong and grow. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. 

Position Summary:

This position supports the mission and work of the Y, a leading nonprofit, charitable organization. Under the direction of the Residence Director, the Residence Case Manager (RCM) will provide individual case management to help residents transition into self-sufficiency and independent living. The RCM will work 1-on-1 with residents to develop specific housing goal plans and provide mentoring in accomplishment of personal objectives. The RCM assures the well-being for each participant in line with YMCA of the USA guidelines and association policies in accordance with their training. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include, but are not limited to the following: 

•   Models the YMCA core values of caring, honesty, respect, and responsibility. 
•   Develops and maintains positive relationships with individuals and groups at all levels of the organization; supporting members connect with each other and the YMCA. 
•   Maintains physical presence, always remains alert while on duty. 
•   Follows all Residence procedures and guidelines including those pertaining to health and safety, sessions, forms, reports, and staff expectations. 
•   Knows, follows, and enforces all YMCA policies, rules, regulations, procedures, and staff expectations, including those for the prevention of child abuse. 
•   Ambassador of all YMCA programs with a focus on department offerings and member engagement. 
•   Performs equipment checks and ensures appropriate equipment is available as needed. Clean and store equipment per branch procedures. 
•   Attends all mandatory meetings and trainings. 
•   Provides additional resources on the branch level to assist in community engagement efforts. 
•   Review all referrals to the Residence Department and conduct intake interviews for potential residents. 
•   Work with the RCS to review resident information and assess the residents’ current service plan. 
• Make service recommendations to enhance the residents’ goal plan and quality of life.
•   Conduct 1-on-1 sessions with current residents to provide access to support and treatment programs. 
•   Maintains proper individual file documentation and case notes, and prepares required reports as directed. Responsible for management of case notes assignments to all department personnel. 
•   Provide ongoing support, guidance, and direction which will enhance a congregate residence environment that promotes individual success. 
•   Assist in determining if the YMCA is an appropriate housing option for each potential resident and ensure continuous support is in place for lasting results. 
•   Obtain necessary records from hospitals, outpatient providers, vocational, housing, HMIS, and other service areas pertaining to individual clients; make referrals of clients to necessary outside services. 
•   Assist residents in obtaining permanent housing, employment, mental health, and other means of stability; provide follow up services. 
•   Act as Agency Administrator for HMIS database, including oversight of data entry and attendance in HMIS related meetings and conferences. 
•   Maintain professionalism and positive representation of the program at all times. 
•   Act as vital and contributing member of the Y management team; participate in the Manager-on-duty (MOD) on-call rotation. 
•   Is willing to step up, even if outside of the position description, to contribute to the overall success of the YMCA. 

Requirements

Qualifications:

•   Bachelor's Degree in Social Work, Human Services or related field- required. Masters Degree in Social Work, Human Services, or related field- preferred. In certain cases, significant relevant experience may be substituted. 
•   Previous case management or related experience working directly with the homeless population or other vulnerable populations facing similar challenges. Experience with clients who Identify as men with multiple diagnoses- preferred. 
• CASAC certification- preferred.
• Experience with HMIS (Homeless Management Information System) - preferred
• Excellent communication skills and technologically proficient.
• Experience with motivational interviewing and person centered planning- preferred.
• Valid driver's license, and reliable transportation, as some travel may be required.
• Ability to work a flexible schedule, if needed.
• Bi-lingual in Spanish- preferred.

Trainings & Certifications:

•     Must complete annual safety, combating sexual-harassment, and child abuse prevention trainings 
• assigned by human resources prior to direct service. 
•     Must have current CPR and First Aid 
•     Must complete all trainings and achieve proficiency in Homeless Management Information System 
• (HMIS). 

Cause-Driven Leadership Competencies:

•     Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community 
•     Engaging Community: Builds bridges with others in the community to ensure the Y's work Is community-focused and welcoming of all, providing community benefit 
•     Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence 

Work Environment:

This job operates in a recreational and/or educational environment. This role routinely uses standard recreation and/or office equipment. At times, employees may be exposed to undesirable working conditions, communicable infectious diseases, and risk of injury from others. All employees are required to always follow the preventative health policies of the YMCA. The noise level in the work environment is moderate to high.