Intensive Care Coordinator

 Why Children’s Services of Roxbury?

At Children’s Services of Roxbury, we’re not just offering a job - we’re offering a chance to be part of something bigger. Our mission is to bring peace of mind to children and families across Massachusetts. We foster a culture of trust, humility, and respect, where every team member is valued and supported. If you’re looking to make a real impact and grow with a team that strives to create a brighter future for children and families across Massachusetts, this role is for you. At CSR, our Behavioral Health Department (BHD) offers a comprehensive array of high quality, culturally-sensitive mental health services that provide children and families with the services they need for success at home, in school, and in the community.

Position Overview

Intensive Care Coordination (ICC) is a service that facilitates care planning and coordination of services for MassHealth youth, with serious emotional disturbances, under the age of 21, and enrolled in MassHealth Standard or CommonHealth who meet the medical necessity criteria. Care planning is driven by the needs of the youth and developed through a Wraparound planning process consistent with Systems of Care philosophy. Intensive Care Coordinator I is the first level in the ICC series. 

Essential Functions

• Complete all required trainings, including Child/Adolescent Needs Strength (CANS) certification
• Provide intensive care coordination to youth/families
• Facilitate the development of a Care Plan Team (CPT)
• Conduct CANS and risk assessments
• Convene CPT meetings
• Coordinate and communicate with the members of the CPT to ensure the implementation of the Individual Care Plan (ICP)
• Work directly with the youth and family to implement elements of the ICP
• Coordinate the delivery of available services
• Monitor and review progress toward ICP goals and update the ICP in concert with CPT
• Conduct all necessary assessments in a timely manner and ensure that they are reviewed and approved as required prior to filing
• Maintain electronic records in an orderly and timely manner.
• Participate and come prepared to weekly supervision and staff meetings
• Ensure medical case consultations are requested as needed
• Work closely with Family Partners who share mutual cases
• Follow through with on-call policies and procedures
• Attend necessary trainings
• Ensure all services are provided in a professional manner, ensuring privacy and safety
• Must be able to meet with assigned families in their home and/or in the community and to transport families as needed.
• Experience in navigating child/family-serving systems and experience advocating for family members who are involved with behavioral health systems
• Must have excellent writing and communication skills.
• Knowledge of referral coordination to community and private/public resources.
• Available and able to manage own work schedule to meet each family’s scheduling needs during business hours (M-F, 8am – 8pm). 
• Accurately record hours worked and leave time (if applicable) in Electronic Health Record and ADP in accordance with company and department policy
• Perform other related duties as assigned, within your scope of practice or function area

General 

• Must comply with all regulations 
• Ability to respect and communicate effectively with co-workers and managers
• Adheres to agency and departmental regulations, policies and procedures 
• Mandatory reporter of actual and suspected abuse and knowledgeable of agency mandatory reporting practices regarding any suspected cases of abuse, mistreatment, or neglect

Education and Experience

• An Associate’s degree or High School Diploma (equivalency) and a minimum of five (5) years of experience working with the target population.
• Must be certified in the Massachusetts Children’s Behavioral Health Initiative CANS.
• Must be able to meet with assigned families in their home and/or in the community and to transport families as needed.
• Experience in navigating child/family-serving systems and experience advocating for family members who are involved with behavioral health systems
• Must have excellent writing and communication skills.
• Knowledge of referral coordination to community and private/public resources.
• Available and able to manage own work schedule to meet each family’s scheduling needs during business hours (M-F, 8am – 8pm). 
• Based on the Department of Public Health regulations, all employees must be vaccinated for influenza and Covid-19.

Physical Requirements

• This position demands good mental and physical health and must be able to move continuously during work hours.