Inbound Sales Representative - Remote

Join Connect America – Empowering Lives, One Call at a Time

Are you someone who enjoys helping people find solutions that impact their lives?
 Are you motivated to be part of a team shaping the future of healthcare?
 Do you appreciate the opportunity to chart your own earning potential through performance with the potential to make six figures?

If you answered YES to these questions, this may be a perfect opportunity for YOU!

About Us

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 50 years. As North America’s largest independent provider of connected care, we deliver innovative technologies that bridge the gap between healthcare providers, individuals, and their care partners.

Our solutions support health and safety in ways that lead to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

Our headquarters are located just outside Philadelphia in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

Inbound Sales Representative 

We are seeking high-energy, customer-focused Inbound Sales Representative to join our remote call center team. As the first point of contact for incoming customer inquiries, you will deliver exceptional customer service while driving sales. Employees will be required to make outbound calls as well. 

Must be able to work the following shift: Tuesday-Friday, 12:30pm-9pm Eastern Time and Saturdays 10:30am-7pm Eastern Time.

Compensation 

• Hourly wage (state minimum) + commission (with a minimum commission guarantee).
• Unlimited earning potential (top performers earn $100k+ annually)
• Monthly performance-based rewards and incentive contests

Job Duties & Responsibilities

• Answer incoming calls from potential customers in a fast-paced environment and outbound as well
• Build rapport, assess customer needs, and recommend appropriate products and services
• Clearly explain features, pricing, and benefits to maximize order value
• Confidently and professionally handle objections using proven sales techniques
• Accurately enter customer and order details into CRM systems
• Make follow-up calls on non-converted inquiries
• Meet or exceed daily and weekly sales goals and quality metrics
• Collaborate with supervisors and team members to continuously improve performance

Required Skills & Qualifications

• High volume sales or customer service experience
• Sales & Communication Skills: Confident, persuasive, goal-oriented communicator with strong verbal and written skills
• Call Center Readiness: Comfortable working in a fast-paced, metrics-driven environment
• Technology Proficiency:
  • CRM experience required (Salesforce a plus)
  • Cloud contact center platforms (Five9 a plus)
  • Proficient in Microsoft Office and general computer systems
• Multitasking Ability: Able to navigate multiple systems and screens while actively engaging customers
• Work Ethic & Reliability: Strong attendance, punctuality, and ability to manage workload independently
• High School Diploma or GED required
• Bachelor’s degree preferred

Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.