Taproom Front Of House Manager

Description

About Warped Wing Brewing Company & Smokery

Our menu showcases a fusion of traditional American BBQ with a warped twist, naturally. We’re not afraid to experiment, yet our menu is approachable enough to please any palate. We combine the time-honored smoking techniques with the same quality & care of our beers, and we think that’s what makes us stand out. But, we’re not just any restaurant – we’re a gathering place & experience. Whether you’re a smoked meat aficionado or just starting your culinary journey – our warped take on tradition promises an experience that transcends the ordinary.  

Summary

At Warped Wing, we are more than just a brewery; we are a culinary destination centered on our Smokery. The Taproom Manager is a highly hands-on leadership position. As a hybrid role, you are compensated hourly and have the opportunity to earn tips during active service shifts. You will balance high-level leadership responsibilities with active taproom execution. You must be fully prepared to support your team on the floor and seamlessly step into broader management duties whenever the business requires it.

Responsibilities

• Manage daily taproom and front-of-house operations, ensuring exceptional guest experiences and seamless service execution.
• Work dedicated service shifts as a bartender or server, providing excellent hospitality while earning tips alongside the front-of-house team.
• Oversee the taproom staff, including hiring, training, and managing employee schedules to align with operational needs and labor targets.
• Maintain high hospitality standards and monitor guest feedback to implement recovery procedures when necessary.
• Serve as a primary contact for beverage and front-of-house vendors, managing inventory, seasonal rollouts, and ordering based on demand.
• Conduct regular inventory counts for liquor, beer, and wine, ensuring strict variance control.
• Collaborate with the leadership team to execute events, promotional programming, and community engagement initiatives.
• Monitor POS compliance, handle comps and discounts, and perform cash handling and shrink prevention audits.
• Ensure that all taproom operations comply with safety, sanitation, and alcohol service regulations.
• Handle any issues that may arise in the taproom, including customer complaints, staff conflicts, and operational challenges.
• Communicate effectively with staff, management, and customers to foster a positive and efficient environment.

Qualifications

• Proven experience as a Taproom Manager, FOH Manager, or similar leadership role in a high-volume restaurant, bar, or hospitality establishment.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Extensive knowledge of craft beer, beverage programs, and front-of-house operations.
• Ability to multitask, prioritize tasks, and work efficiently under pressure.
• Proficiency in inventory management, scheduling, and cost control.
• Flexibility to work evenings, weekends, and holidays as required.
• Must be of legal drinking age and meet any additional requirements for handling alcohol in accordance with state and local regulations.

Physical Requirements

Constantly: Moving self in different positions to accomplish tasks in various environments including tight and confined spaces; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; communicating with others to exchange information; repeating motions that may include the wrists, hands and/or fingers; assessing the accuracy, neatness and thoroughness of the work assigned; sedentary work that primarily involves sitting/standing.

Occasionally: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like; operating machinery and/or power tools; operating motor vehicles or heavy equipment; light work that includes moving objects up to 20 pounds; medium work that includes moving objects up to 50 pounds; heavy work that includes moving objects up to 100 pounds or more.

Environmental Conditions

Constantly: Noisy environments.

Occasionally: Low temperatures; high temperatures; outdoor elements such as precipitation and wind; hazardous conditions; small and/or enclosed spaces.

Never: Poor ventilation.