Dispatcher

Description

SUMMARY

Responsible for coordinating and scheduling drivers, vehicles, and deliveries to ensure efficient and timely transportation operations. This role serves as the primary point of communication between drivers, CSR’s, Mills, and internal departments, monitoring routes, responding to issues, and ensuring high levels of customer service and operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Schedule, and dispatch drivers, vehicles, equipment, according to operational needs. Inbound and outbound freight
• Monitor daily routes and schedules to ensure timely arrivals, departures, and deliveries.
• Maintain ongoing communication with drivers, field personnel, Steel Mills and Supply Chain regarding assignments, route changes, delays, and customer requests.
• Track vehicle locations and delivery statuses using GPS, routing, and dispatch software.
• Respond promptly to emergencies, accidents, breakdowns, delays, or other operational issues.
• Update CSR’s regarding delivery schedules.
• Maintain accurate dispatch logs, records, and reports.
• Ensure compliance with company policies, safety procedures, and applicable transportation regulations.
• Coordinate with warehouse, customer service, Supply Chain and operations teams to optimize workflow.
• Assist in route planning and scheduling to maximize efficiency and reduce costs.
• Document incidents, service issues, and customer concerns and escalate when necessary.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION & EXPERIENCE

High school diploma or equivalent required. Minimum of 1-3 years of dispatching, logistics, transportation, customer service, or related experience preferred. Experience in transportation, logistics, trucking, field service, or emergency dispatch operations. Knowledge of DOT regulations and transportation compliance requirements.

CERTIFICATION, LICENSES, REGISTRATIONS

None

SKILLS & ABILITIES

• Strong organizational and multitasking skills. 
• Excellent verbal and written communication skills. 
• Ability to work in a fast-paced environment and make sound decisions under pressure. 
• Proficiency with computer systems, dispatch software, GPS tracking tools, and Microsoft Office applications. 
• Strong problem-solving and customer service skills. 
• Ability to maintain confidentiality and handle sensitive information professionally.

PHYSICAL DEMANDS

Prolonged periods of sitting and working at a computer. Frequent use of telephone and computer systems. Ability to occasionally lift and move items up to 20 pounds. Ability to work mornings and evenings.

TRAVEL

If travel is requested, a valid government driver’s license and an acceptable driving record, as determined by company standards and insurer requirements, are required. All vehicles operated for Company purposes must be legally registered with appropriate government authorities. 

WORK ENVIRONMENT

Office-based environment with frequent communication via phone and electronic dispatch systems. Fast-paced setting requiring continuous monitoring of schedules and operational activities.

FLSA: Non-Exempt