Warehouse and Logistics Manager

Description

  At Goodwill of South Central Wisconsin, great work starts with great people. We foster a positive workplace where employees are valued, empowered to grow, and connected to a mission that strengthens our communities.

General Summary

      The Warehouse & Logistics Manager is responsible for overseeing the efficient, safe, and sustainable operation of warehouse, aftermarket and transportation functions. This role drives revenue and margin growth while ensuring operational excellence, customer satisfaction, and environmental stewardship. Key responsibilities include warehouse operations, logistics coordination, demand planning, and process improvement. This position directly contributes to the DGR mission of generating funds to help people in our community live, work, and thrive through housing, employment, and supportive services.

Leadership Responsibilities

• Recruit, interview, hire, and train team members.
• Oversee daily departmental operations to ensure efficiency and productivity.
• Provide ongoing coaching, feedback, and timely performance evaluations.
• Proactively manage employee development, performance improvement, and disciplinary actions, up to and including termination, in accordance with company policy.
• Foster a culture of accountability, safety, continuous improvement, and teamwork.

Requirements

Principal Duties & Responsibilities

• Ensure the safe, efficient, and cost-effective handling of donated and commercial goods, supplies, and equipment in accordance with Goodwill policies and budget expectations.
• Develop and communicate short- and long-term operational strategies to Executive Leadership and Store Management to achieve key performance objectives.
• Implement operational procedures that support budget targets and strategic initiatives.
• Negotiate with vendors, suppliers, and partners to improve profitability, operational efficiency, and sustainability outcomes.
• Monitor aftermarket trends to maximize salvage revenue and identify new revenue opportunities.
• Oversee warehouse management systems and support continuous improvement initiatives by identifying inefficiencies, analyzing root causes, and implementing process enhancements.
• Analyze operational and financial reports to ensure accurate tracking of inventory, salvage, transportation, and warehouse performance metrics.
• Coordinate logistics for internal operations and external partnerships to ensure timely and efficient material flow.
• Ensure high levels of internal and external customer service with retail locations, donors, recycling partners, and other stakeholders.
• Train and monitor staff on proper use, safety, maintenance, and documentation of power equipment and agency vehicles.
• Ensure compliance with DOT regulations, safety standards, and organizational policies to maintain a safe working environment. Report accidents and hazards promptly.
• Monitors warehouse inventory levels, including assessing the need for additional external warehouse space; ensures containers are distributed to stores using FIFO inventory management; and maintains a clean, organized, and safe dock and warehouse environment.
• Assists in the development, implementation, and execution of the organization’s sustainability strategy and related action plans.
• Conducts research and identifies opportunities to improve sustainability efforts, including energy efficiency, waste reduction, water conservation, and sustainable procurement.
• Builds and maintains strong relationships with internal and external stakeholders, including employees, suppliers, customers, and community partners.
• Consistently performs all duties in alignment with the organization’s Core Values.

Knowledge, Skills & Abilities Required

• Strong knowledge of motor vehicle safety practices and DOT regulations.
• Knowledge of Madison-area streets, traffic patterns, and approved truck routes, with the ability to effectively coordinate and optimize transportation routes.
• Culture: Demonstrates strong alignment with organizational culture by fostering a respectful, inclusive, and empowering work environment that promotes teamwork and engagement.
• Results-driven, with the ability to meet goals and expectations by aligning team efforts with organizational priorities, proactively addressing challenges, and maintaining a positive, mission-focused attitude.
• Accountability: Demonstrates accountability by leading by example, taking ownership of responsibilities, fulfilling commitments, and ensuring alignment with organizational goals.
• Maintains strong job knowledge and expertise, actively pursuing continuous learning and applying knowledge effectively to support operational success.
• Strong customer service, planning, organizational, and problem-solving skills.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Valid driver’s license, good driving record, and proof of insurance required.

Travel Requirement

           Ability to travel up to 10%, as needed to support operational and organizational needs.

Required Education and Experience

• Post-secondary degree in Logistics, Supply Chain Management, Business Administration, or a related field, with a minimum of two (2) years of supervisory experience in logistics, transportation, or warehouse operations; or
• Minimum of five (5) years of progressive supervisory experience in logistics, transportation, or warehouse operations in lieu of a degree.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 40 lbs.
• Ability to maintain a stationary position to be able to operate a computer and other office equipment.
• Must be able to clearly communicate, identify, analyze and assess details.
• Ability to operate material handling equipment, including baler and forklift.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

For a complete position description or questions, please contact People and Development Manager, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421